5 UX tips for better SEO results

When Google’s Search Quality Senior Strategist Andrey Lipattsev was asked about Google’s most important ranking factors, he gave three: content, links, and RankBrain.

We’ve known for a long time that links impact websites’ search rankings and Google has for a very long time emphasized the importance of quality content. What is RankBrain all about, however? Unlike content and links, RankBrain is influenced by behavior metrics that indicate that users actually find a site to be useful. These behavior metrics, more than anything else, are influenced by the usability of your website — in other words, user experience (UX).

If you’ve been focusing on content and links at the expense of user experience, you won’t be able to maximize the performance of your website in the search engines. The following five UX tips will give you an SEO advantage.

1. Work on your site’s mobile compatibility

Google hasn’t hidden the fact that it pays a lot of attention to a site’s mobile compatibility. Anyone who has been in SEO for more than a few years will remember mobilegeddon, and mobile-first indexing is a thing: in other words, coming to terms with the realization that most of the usage of its search engine comes from mobile devices, Google has decided to start indexing the mobile version of a website first.

In other words, if your website does not have a mobile version — or if the mobile version of your website is not properly optimized — then you could lose more than half of your search traffic.

Below are some tips to ensure your website is mobile compatible:

• Use a responsive website design that adapts to mobile devices or create a mobile version of your website that is properly redirected for mobile users.
• Ensure that content is consistent across your mobile site and desktop site.
• Make sure that all the content formats used on your mobile site can be crawled and indexed.
• Ensure that metadata is consistent across the mobile and desktop version of your site.
• Ensure that your sitemap is also accessible on your mobile site.

2. Optimize your website speed

Just how important is the speed of your website? Research shows that a single second delay in site load time can reduce your conversions by 7 percent, and that 40 percent of people will abandon a website that takes more than three seconds to load. In other words, people don’t like slow websites. And that explains why Google keeps strengthening page speed as a ranking factor.

While Google has long been using site speed as a factor to rank desktop sites, it recently began to use site speed as a ranking factor for mobile sites in July 2018.

You can make your website faster by doing the following:

• Enable caching
• Use a CDN
• Remove unnecessary scripts and plugins
• Compress your images
• Combine your background images into CSS sprites
• Minify your JavaScript and CSS

3. Optimize your site architecture

Another UX tip that will give your site an edge in the search engines is to optimize your site architecture in a way that is easy to use and search engine friendly. For example, take a look at the following screenshot from the website of Lookers:

In particular, pay attention to the navigation bar and you will notice a few things:

• The navigation links are clear and descriptive enough to make people know what they will get without much thought.
• People are presented with links to all the key pages — so they don’t have to waste time looking for what they want. One of the hallmarks of good site architecture is that it enables people to get to where they want with fewer clicks.
• The format and presentation of the navigation links is consistent — both the link structure and the description.

Not only will a good site structure make your site more accessible to readers, while at the same time making it easy for the search engines to crawl your website, but you are also likely to be rewarded by sitelinks. Here’s what a Google search for Lookers turned up:

4. Use breadcrumbs navigation

A breadcrumb is a secondary navigation system that helps users know where they are on your website and that can help them trace their way back. Besides the fact that breadcrumbs make it easy for users to navigate your website, they also make it easy for Google to see how your site is structured and while increasing your site’s indexability.

Here’s a look at SEW’s breadcrumbs:

As you can see, from the screenshot above, the trail goes like this “Home >> Industry >> The end of Google+ after a data breach and how it affects us.” In other words, it makes it easy for the user to trace his/her steps back to the primary category of the article, then to the homepage.

5. Work on your content readability

While we tend to focus on the technical aspects of UX when it comes to SEO, content also plays a great role in UX as far as the big G and other search engines are concerned. Making the following tweaks to your content will give you an edge:

• Ensure your content is properly formatted. Use a lot of subheadings, bullets, and numberings to make your content more easy on the eyes.
• Use short paragraphs and avoid long blocks of text.
• Work on your content grammar, spelling, and structure.
• Spice up your content with visuals and multimedia.

Conclusion

While good UX can give you an edge when it comes to SEO, it does more than that: it ensures that users actually use your website while guaranteeing an improvement in ROI and conversions.

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How should PPC and SEO work together to gain visibility?

Getting PPC and SEO to work together effectively is always a key goal, whether we’re managing just one of the channels or both of them.

Although it sounds easy in principle, it’s generally not. A typical request cropping up is around sharing top-performing PPC ad copy by category and using this to update meta descriptions.

Sharing ad copy performance is something PPC teams should definitely be doing with their SEO counterparts; but unless your meta descriptions are awful the impact here is minimal.

This brings us to the first problem you encounter — although there is lots you CAN do, picking and prioritizing what you do when is vital.

The second common request is switching off PPC ads when you rank in position one (P1) organically. Initially this makes perfect sense and gets the attention of sharp CMOs and CFOs. But this is the second key challenge to overcome; how do I get the right data in the right place to know if it’s actually working.

Let’s take a typical example: car insurance. Here we see MoneySuperMarket ranking P1 organically:

The inevitable push comes; can we turn PPC off in [car insurance] because it’s really expensive and we’re ranking P1 organically.

Well, probably not. Yes, your report is accurate: you rank P1 organically. But you’re actually the fifth result on that page. On my work monitor the organic ranking is well past halfway down the page. On mobile you’re well below the fold:

This is where getting the right data is key.

Keyword universe

One way in which we’re improving SEM data for our clients is via a Keyword Universe. This isn’t perfect by any means, but it gives us a working framework on which to build our reporting and optimize efforts. A template can be found here.

It uses PPC search query data as a starting point. It’s important to use this; instead of the Paid v Organic report you can find in Google Ads or Search Ads 360. The reason for this is that Shopping search query data isn’t included in this report, so for retailers you’re likely to be missing out on a ton of data!

Layer this with organic data from Search Console and you’ll start to be able to build up an idea of your coverage.

Pulling in conversion data at a keyword level for PPC is easy; organic not so much. What we recommend here is using the category column to categorize your terms and then pivot up. You can then assign landing pages to categories and understand organic conversions and revenue. Not a perfect solution, but it gives you something to work with.

Then you can add in search volume estimates from Google Keyword Planner or other tools you may use. You can use this to figure out what your paid, organic, and SEM share of voice is. This gives you a few ideas:

• Where is PPC very dominant and SEO not so much? What can you do to improve rankings across these terms?
• Are there areas where PPC has coverage but conversion rate is poor, and you can perhaps sacrifice this spend and allow organic to pick things up?
• Do you have a good share of voice across SEM across your key categories?

You can then add in search queries where you only rank organically and see if you want or need PPC coverage.

Finally, you could add in keywords you might want to target and ask the PPC team to run some tests to see what kind of volume and competition you will be up against. Run PPC temporarily until organic rankings get up to scratch.

The categorization element of the report is the most time-consuming.

Brand testing

As you can see, the argument for switching off generics can be blurry at best. However, we tend to also see an argument for switching off brand. It’s generally the next conversation once a client realizes that turning off a generic head term is perhaps not going to have the impact there were expecting.

Again there are a multitude of options and approaches here but we’ll cover the most common ones:

• Turn all PPC brand off because we’re ranking P1
• Leave PPC brand on all the time and gun for 100% impression share
• Switch off desktop

There are tech providers out there which offer, in various guises, ways supported here. The important thing to remember is that you are not allowed to scrape Google search results if you are also making changes to bidding. So for example, ad monitoring platforms which can tell you what competitor creative is for certain terms can do that because they are allowed to scrape the results — but they cannot use this information to make automatic changes to your account. That means an account manager jumping between both monitoring tools and search engines on a daily basis to eke out minor gains. It’s possible; but probably not a sensible use of time.

The challenge we have with the strategies outlined above, respectively, are:

• Turning it all off will lead to drop in traffic and a potential drop in orders and revenue.
• This can be expensive; you don’t necessarily need to protect your brand all the time, and you can use saved budget elsewhere (i.e use it to grow your brand with YouTube)
• You lose data because you aren’t bidding for your terms.

As such, we’ve been establishing a more balanced approach – which takes time, but will help save budget and, most importantly, keep the data flow going so you can explain WHY the results are as they are.

Key steps to a more balanced approach

1. Understand the lay of the land:

• Use Google Ads to report on your top spending exact match brand terms. You’ll also want to include search impression share and search exact match impression share.
• If you are in position 1, with 100% exact match share (or 95%+ overall search impression share), you can probably stand to save some budget by reducing your costs-per-click. If you aren’t in P1 with 100% impression share then this gets more complex; and you’d need to understand the reasons for not being at those levels. However, you can still follow the next steps to help you monitor overall performance.
• You’ll also want confirmation you are ranking P1 for the terms you are looking on PPC. It would be very rare that you wouldn’t be — but worth checking!

2. You now want to identify a target search exact match impression share. This is a little bit finger in the air as the idea is to drop this gradually over a period of weeks; but you need a starting point. We’d recommend:

• If the auction for your terms is usually aggressive then play it cautiously – drop from 100% to 95% and monitor from there.
• If the auction tends to be weak (i.e not many competitors) you can afford to drop to 90% or 85%; but we wouldn’t recommend going lower than that in week one.

3. A report template can be found here. All you need to do here is to populate the table with your data. Take the PPC data from Google Ads for the campaign you are testing and then Google Search Console data and look for your branded terms.

4. Fill out the report every week, with both your PPC and SEO teams feeding into it. What you are hoping to achieve is SEM traffic staying static and your overall PPC investment declining.

Key benefits of brand testing

This is a good starting point for brand testing. The key benefits are:

• If you keep spend going through Google Ads, you can monitor your cost savings, your traffic drop and how aggressive the auction is getting.
• It allows you to measure where the point of no return is; once you start seeing SEM traffic drop, you can bump up your bids a little bit to regain the traffic – although we’d recommend not being too jumpy here. Day by day things will change – look at this over weeks rather than days.
• A common concern is the time taken to manage this; but typically you are looking at a handful of keywords – no more than 10 which actually spend the greater share of budget – and making changes maximum twice per week.

Build an environment that encourages sharing

Aside from the more practical tips outlined above, we’ve found the most important strategy in getting PPC and SEO to work well together is enabling a method for the teams to talk to each other. If this is internal it should be easy; but across different agencies it’s likely to be a bit more difficult. Our top tips for this are:

1. Establish a monthly learning deck. This changes from client to client but typically looks like this:

• A top-line view of performance versus targets for key metrics (orders, revenue, ROAS, traffic to site, etc.). Do this for each channel individually.
• A review of the tests / learnings that have been made in the past month
• It’s also important to focus on what is important to both teams, including:
  • New keywords / new negatives from PPC
  • Any kind of landing page testing
  • Any kind of a copy testing
  • Any data regarding audience from PPC. We’re finding content teams are able to use PPC data to help ideation. For example; what are people’s affinity segments, what are their detailed demographics?
• A review of what is coming up and anything that’s currently in progress.

2. Have a monthly call. This can be tweaked depending on the scale of work that’s going on; but monthly works for a lot of our clients. It takes 30 minutes and we run through the monthly learning decks and highlight areas of opportunity. One example of a benefit here was landing page testing. An SEO team had struggled to make a case for changes to the organic page because the internal brand team were winning the argument on what the page should look like. We used PPC landing page data to evidence how a change in the position of a call to action had a significant impact on the conversion rate of the page; immediately the SEO team got the green light to start testing new page designs and performance improved!

3. Make sure you’re sharing anything you think may be relevant. Sometimes even the smallest detail can be important. For example SEO teams may be planning for AMP pages; but that means new Floodlight tags for PPC teams if they are using SearchAds 360.

4. Don’t forget about the other teams. I know this is an SEM post; but audience data is already a key pillar. Search has had to play catch-up with the likes of Facebook; but the stuff PPC teams have access to at their fingertips is extensive. Make sure the social and programmatic teams know about it!

Getting PPC and SEO to work better together is a bit like the attribution conversation. It’s not always perfect; but it’s better than doing nothing! Hopefully these points give you a jumping-off point.

Martin Reed is PPC Account Director at Croud.

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Building Links with Great Content - Natural Syndication Networks

Posted by KristinTynski

The debate is over and the results are clear: the best way to improve domain authority is to generate large numbers of earned links from high-authority publishers.

Getting these links is not possible via:

• Link exchanges
• Buying links
• Private Blog Networks, or PBNs
• Comment links
• Paid native content or sponsored posts
• Any other method you may have encountered

There is no shortcut. The only way to earn these links is by creating content that is so interesting, relevant, and newsworthy to a publisher’s audience that the publisher will want to write about that content themselves.

Success, then, is predicated on doing three things extremely well:

1. Developing newsworthy content (typically meaning that content is data-driven)
2. Understanding who to pitch for the best opportunity at success and natural syndication
3. Writing and sending pitches effectively

We’ve covered point 1 and point 3 on other Moz posts. Today, we are going to do a deep dive into point 2 and investigate methods for understanding and choosing the best possible places to pitch your content. Specifically, we will reveal the hidden news syndication networks that can mean the difference between generating less than a handful or thousands of links from your data-driven content.

Understanding News Syndication Networks

Not all news publishers are the same. Some publishers behave as hubs, or influencers, generating the stories and content that is then “picked up” and written about by other publishers covering the same or similar beats.

Some of the top hubs should be obvious to anyone: CNN, The New York Times, BBC, or Reuters, for instance. Their size, brand authority, and ability to break news make them go-to sources for the origination of news and some of the most common places journalists and writers from other publications go to for story ideas. If your content gets picked up by any of these sites, it’s almost certain that you will enjoy widespread syndication of your story to nearly everywhere that could be interested without any intervention on your part.

Unfortunately, outside of the biggest players, it’s often unclear which other sites also enjoy “Hub Status,” acting as a source for much of the news writing that happens around any specific topic or beat.

At Fractl, our experience pitching top publishers has given us a deep intuition of which domains are likely to be our best bet for the syndication potential of content we create on behalf of our clients, but we wanted to go a step further and put data to the question. Which publishers really act as the biggest hubs of content distribution?

To get a better handle on this question, we took a look at the link networks of the top 400 most trafficked American publishers online. We then utilized Gephi, a powerful network visualization tool to make sense of this massive web of links. Below is a visualization of that network.

An interactive version is available here.

Before explaining further, let’s detail how the visualization works:

• Each colored circle is called a node. A node represents one publisher/website
• Node size is related to Domain Authority. The larger the node, the more domain authority it has.
• The lines between the nodes are called edges, and represent the links between each publisher.
• The strength of the edges/links corresponds to the total number of links from one publisher to another. The more links from one publisher to another, the stronger the edge, and the more “pull” exerted between those two nodes toward each other.
• You can think of the visualization almost like an epic game of tug of war, where nodes with similar link networks end up clustering near each other.
• The colors of the nodes are determined by a “Modularity” algorithm that looks at the overall similarity of link networks, comparing all nodes to each other. Nodes with the same color exhibit the most similarity. The modularity algorithm implemented in Gephi looks for the nodes that are more densely connected together than to the rest of the network

Once visualized, important takeaways that can be realized include the following:

1. The most “central” nodes, or the ones appearing near the center of the graph, are the ones that enjoy links from the widest variety of sites. Naturally, the big boys like Reuters, CNN and the NYTimes are located at the center, with large volumes of links incoming from all over.
2. Tight clusters are publishers that link to each other very often, which creates a strong attractive force and keeps them close together. Publishers like these are often either owned by the same parent company or have built-in automatic link syndication relationships. A good example is the Gawker Network (at the 10PM position). The closeness of nodes in this network is the result of heavy interlinking and story syndication, along with the effects of site-wide links shared between them. A similar cluster appears at the 7PM position with the major NBC-owned publishers (NBC.com, MSNBC.com, Today.com, etc.). Nearby, we also see large NBC-owned regional publishers, indicating heavy story syndication also to these regional owned properties.
3. Non-obvious similarities between the publishers can also be gleaned. For instance, notice how FoxNews.com and TMZ.com are very closely grouped, sharing very similar link profiles and also linking to each other extensively. Another interesting cluster to note is the Buzzfeed/Vice cluster. Notice their centrality lies somewhere between serious news and lifestyle, with linkages extending out into both.
4. Sites that cover similar themes/beats are often located close to each other in the visualization. We can see top-tier lifestyle publishers clustered around the 1PM position. News publishers clustered near other news publishers with similar political leanings. Notice the closeness of Politico, Salon, The Atlantic, and The Washington Post. Similarly, notice the proximity of Breitbart, The Daily Caller, and BizPacReview. These relationships hint at hidden biases and relationships in how these publishers pick up each other’s stories.

A More Global Perspective

Last year, a fascinating project by Kalev Leetaru at Forbes looked at the dynamics Google News publishers in the US and around the world. The project leveraged GDelt’s massive news article dataset, and visualized the network with Gephi, similarly to the above network discussed in the previous paragraph.

This visualization differs in that the link network was built looking only at in-context links, whereas the visualization featured in the previous paragraph looked at all links. This is perhaps an even more accurate view of news syndication networks because it better parses out site-wide links, navigation links, and other non-context links that impact the graph. Additionally, this graph was generated using more than 121 million articles from nearly every country in the world, containing almost three-quarters of a billion individual links. It represents one of the most accurate pictures of the dynamics of the global news landscape ever assembled.

Edge weights were determined by the total number of links from each node to each other node. The more links, the stronger the edge. Node sizes were calculated using Pagerank in this case instead of Domain Authority, though they are similar metrics.

Using this visualization, Mr. Leetaru was able to infer some incredibly interesting and potentially powerful relationships that have implications for anyone who pitches mainstream publishers. Some of the most important include:

1. In the center of the graph, we see a very large cluster. This cluster can be thought of as essentially the “Global Media Core,” as Mr. Leetaru puts it. Green nodes represent American outlets. This, as with the previous example, shows the frequency with which these primary news outlets interlink and cover each other’s stories, as well as how much less frequently they cite sources from smaller publications or local and regional outlets.
2. Interestingly, CNN seems to play a unique role in the dissemination to local and regional news. Note the many links from CNN to the blue cluster on the far right. Mr. Leetaru speculates this could be the result of other major outlets like the NYTimes and the Washington Post using paywalls. This point is important for anyone who pitches content. Paywalls should be something taken into consideration, as they could potentially significantly reduce syndication elsewhere.
3. The NPR cluster is another fascinating one, suggesting that there is heavy interlinking between NPR-related stories and also between NPR and the Washington Post and NYTimes. Getting a pickup on NPR’s main site could result in syndication to many of its affiliates. NYTimes or Washington Post pickups could also have a similar effect due to this interlinking.
4. For those looking for international syndication, there are some other interesting standouts. Sites like NYYibada.com cover news in the US. They are involved with Chinese language publications, but also have versions in other languages, including English. Sites like this might not seem to be good pitch targets, but could likely be pitched successfully given their coverage of many of the same stories as US-based English language publications.
5. The blue and pink clusters at the bottom of the graph are outlets from the Russian and Ukrainian press, respectively. You will notice that while the vast majority of their linking is self-contained, there seem to be three bridges to international press, specifically via the BBC, Reuters, and AP. This suggests getting pickups at these outlets could result in much broader international syndication, at least in Eastern Europe and Russia.
6. Additionally, the overall lack of deep interlinking between publications of different languages suggests that it is quite difficult to get English stories picked up internationally.
7. Sites like ZDnet.com have foreign language counterparts, and often translate their stories for their international properties. Sites like these offer unique opportunities for link syndication into mostly isolated islands of foreign publications that would be difficult to reach otherwise.

I would encourage readers to explore this interactive more. Isolating individual publications can give deep insight into what syndication potential might be possible for any story covered. Of course, many factors impact how a story spreads through these networks. As a general rule, the broader the syndication network, the more opportunities that exist.

Link Syndication in Practice

Over our 6 years in business, Fractl has executed more than 1,500 content marketing campaigns, promoted using high-touch, one-to-one outreach to major publications. Below are two views of content syndication we have seen as a result of our content production and promotion work.

Let’s first look just at a single campaign.

Recently, Fractl scored a big win for our client Signs.com with our “Branded in Memory” campaign, which was a fun and visual look at how well people remember brand logos. We had the crowd attempt to recreate well-known brand logos from memory, and completed data analysis to understand more deeply which brands seem to have the best overall recall.

As a result of strategic pitching, the high public appeal, and the overall "coolness" factor of the project, it was picked up widely by many mainstream publications, and enjoyed extensive syndication.

Here is what that syndication looked like in network graph form over time:

If you are interested in seeing and exploring the full graph, you can access the interactive by clicking on the gif above, or clicking here. As with previous examples, node size is related to domain authority.

A few important things to note:

• The orange cluster of nodes surrounding the central node are links directly to the landing page on Signs.com.
• Several pickups resulted in nodes (publications) that themselves generated many numbers of links pointing at the story they wrote about the Signs.com project. The blue cluster at the 8PM position is a great example. In this case it was a pickup from BoredPanda.com.
• Nodes that do not link to Signs.com are secondary syndications. They pass link value through the node that links to Signs.com, and represent an opportunity for link reclamation. Fractl follows up on all of these opportunities in an attempt to turn these secondary syndications into do-follow links pointing directly at our client’s domain.
• An animated view gives an interesting insight into the pace of link accumulation both to the primary story on Signs.com, but also to the nodes that garnered their own secondary syndications. The GIF represents a full year of pickups. As we found in my previous Moz post examining link acquisition over time, roughly 50% of the links were acquired in the first month, and the other 50% over the next 11 months.

Now, let’s take a look at what syndication networks look like when aggregated across roughly 3 months worth of Fractl client campaigns (not fully comprehensive):

If you are interested in exploring this in more depth, click here or the above image for the interactive. As with previous examples, node size is related to domain authority.

A few important things to note:

1. The brown cluster near the center labeled “placements” are links pointing back directly to the landing pages on our clients’ sites. Many/most of these links were the result of pitches to writers and editors at those publications, and not as a result of natural syndication.
2. We can see many major hubs with their own attached orbits of linking nodes. At 9PM, we see entrepreneur.com, at 12PM we see CNBC.com, 10PM we see USAToday, etc.
3. Publications with large numbers of linking nodes surrounding them are examples of prime pitching targets, given how syndications link back to stories on those publications appear in this aggregate view.

Putting it All Together

New data tools are enabling the ability to more deeply understand how the universe of news publications and the larger "blogosphere" operate dynamically. Network visualization tools in particular can be put to use to yield otherwise impossible insights about the relationships between publications and how content is distributed and syndicated through these networks.

The best part is that creating visualizations with your own data is very straightforward. For instance, the link graphs of Fractl content examples, along with the first overarching view of news networks, was built using backlink exports from SEMrush. Additionally, third party resources such as Gdelt offer tools and datasets that are virtually unexplored, providing opportunity for deep understanding that can convey significant advantages for those looking to optimize their content promotion and syndication process.

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Log File Analysis 101 - Whiteboard Friday

Posted by BritneyMuller

Log file analysis can provide some of the most detailed insights about what Googlebot is doing on your site, but it can be an intimidating subject. In this week's Whiteboard Friday, Britney Muller breaks down log file analysis to make it a little more accessible to SEOs everywhere.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Hey, Moz fans. Welcome to another edition of Whiteboard Friday. Today we're going over all things log file analysis, which is so incredibly important because it really tells you the ins and outs of what Googlebot is doing on your sites.

So I'm going to walk you through the three primary areas, the first being the types of logs that you might see from a particular site, what that looks like, what that information means. The second being how to analyze that data and how to get insights, and then the third being how to use that to optimize your pages and your site.

For a primer on what log file analysis is and its application in SEO, check out our article: How to Use Server Log Analysis for Technical SEO

1. Types

So let's get right into it. There are three primary types of logs, the primary one being Apache. But you'll also see W3C, elastic load balancing, which you might see a lot with things like Kibana. But you also will likely come across some custom log files. So for those larger sites, that's not uncommon. I know Moz has a custom log file system. Fastly is a custom type setup. So just be aware that those are out there.

Log data

So what are you going to see in these logs? The data that comes in is primarily in these colored ones here.

So you will hopefully for sure see:

• the request server IP;
• the timestamp, meaning the date and time that this request was made;
• the URL requested, so what page are they visiting;
• the HTTP status code, was it a 200, did it resolve, was it a 301 redirect;
• the user agent, and so for us SEOs we're just looking at those user agents' Googlebot.

So log files traditionally house all data, all visits from individuals and traffic, but we want to analyze the Googlebot traffic. Method (Get/Post), and then time taken, client IP, and the referrer are sometimes included. So what this looks like, it's kind of like glibbery gloop.

It's a word I just made up, and it just looks like that. It's just like bleh. What is that? It looks crazy. It's a new language. But essentially you'll likely see that IP, so that red IP address, that timestamp, which will commonly look like that, that method (get/post), which I don't completely understand or necessarily need to use in some of the analysis, but it's good to be aware of all these things, the URL requested, that status code, all of these things here.

2. Analyzing

So what are you going to do with that data? How do we use it? So there's a number of tools that are really great for doing some of the heavy lifting for you. Screaming Frog Log File Analyzer is great. I've used it a lot. I really, really like it. But you have to have your log files in a specific type of format for them to use it.

Splunk is also a great resource. Sumo Logic and I know there's a bunch of others. If you're working with really large sites, like I have in the past, you're going to run into problems here because it's not going to be in a common log file. So what you can do is to manually do some of this yourself, which I know sounds a little bit crazy.

Manual Excel analysis

But hang in there. Trust me, it's fun and super interesting. So what I've done in the past is I will import a CSV log file into Excel, and I will use the Text Import Wizard and you can basically delineate what the separators are for this craziness. So whether it be a space or a comma or a quote, you can sort of break those up so that each of those live within their own columns. I wouldn't worry about having extra blank columns, but you can separate those. From there, what you would do is just create pivot tables. So I can link to a resource on how you can easily do that.

Top pages

But essentially what you can look at in Excel is: Okay, what are the top pages that Googlebot hits by frequency? What are those top pages by the number of times it's requested?

Top folders

You can also look at the top folder requests, which is really interesting and really important. On top of that, you can also look into: What are the most common Googlebot types that are hitting your site? Is it Googlebot mobile? Is it Googlebot images? Are they hitting the correct resources? Super important. You can also do a pivot table with status codes and look at that. I like to apply some of these purple things to the top pages and top folders reports. So now you're getting some insights into: Okay, how did some of these top pages resolve? What are the top folders looking like?

You can also do that for Googlebot IPs. This is the best hack I have found with log file analysis. I will create a pivot table just with Googlebot IPs, this right here. So I will usually get, sometimes it's a bunch of them, but I'll get all the unique ones, and I can go to terminal on your computer, on most standard computers.

I tried to draw it. It looks like that. But all you do is you type in "host" and then you put in that IP address. You can do it on your terminal with this IP address, and you will see it resolve as a Google.com. That verifies that it's indeed a Googlebot and not some other crawler spoofing Google. So that's something that these tools tend to automatically take care of, but there are ways to do it manually too, which is just good to be aware of.

3. Optimize pages and crawl budget

All right, so how do you optimize for this data and really start to enhance your crawl budget? When I say "crawl budget," it primarily is just meaning the number of times that Googlebot is coming to your site and the number of pages that they typically crawl. So what is that with? What does that crawl budget look like, and how can you make it more efficient?

• Server error awareness: So server error awareness is a really important one. It's good to keep an eye on an increase in 500 errors on some of your pages.
• 404s: Valid? Referrer?: Another thing to take a look at is all the 400s that Googlebot is finding. It's so important to see: Okay, is that 400 request, is it a valid 400? Does that page not exist? Or is it a page that should exist and no longer does, but you could maybe fix? If there is an error there or if it shouldn't be there, what is the referrer? How is Googlebot finding that, and how can you start to clean some of those things up?
• Isolate 301s and fix frequently hit 301 chains: 301s, so a lot of questions about 301s in these log files. The best trick that I've sort of discovered, and I know other people have discovered, is to isolate and fix the most frequently hit 301 chains. So you can do that in a pivot table. It's actually a lot easier to do this when you have kind of paired it up with crawl data, because now you have some more insights into that chain. What you can do is you can look at the most frequently hit 301s and see: Are there any easy, quick fixes for that chain? Is there something you can remove and quickly resolve to just be like a one hop or a two hop?
• Mobile first: You can keep an eye on mobile first. If your site has gone mobile first, you can dig into that, into the logs and evaluate what that looks like. Interestingly, the Googlebot is still going to look like this compatible Googlebot 2.0. However, it's going to have all of the mobile implications in the parentheses before it. So I'm sure these tools can automatically know that. But if you're doing some of the stuff manually, it's good to be aware of what that looks like.
• Missed content: So what's really important is to take a look at: What's Googlebot finding and crawling, and what are they just completely missing? So the easiest way to do that is to cross-compare with your site map. It's a really great way to take a look at what might be missed and why and how can you maybe reprioritize that data in the site map or integrate it into navigation if at all possible.
• Compare frequency of hits to traffic: This was an awesome tip I got on Twitter, and I can't remember who said it. They said compare frequency of Googlebot hits to traffic. I thought that was brilliant, because one, not only do you see a potential correlation, but you can also see where you might want to increase crawl traffic or crawls on a specific, high-traffic page. Really interesting to kind of take a look at that.
• URL parameters: Take a look at if Googlebot is hitting any URLs with the parameter strings. You don't want that. It's typically just duplicate content or something that can be assigned in Google Search Console with the parameter section. So any e-commerce out there, definitely check that out and kind of get that all straightened out.
• Evaluate days, weeks, months: You can evaluate days, weeks, and months that it's hit. So is there a spike every Wednesday? Is there a spike every month? It's kind of interesting to know, not totally critical.
• Evaluate speed and external resources: You can evaluate the speed of the requests and if there's any external resources that can potentially be cleaned up and speed up the crawling process a bit.
• Optimize navigation and internal links: You also want to optimize that navigation, like I said earlier, and use that meta no index.
• Meta noindex and robots.txt disallow: So if there are things that you don't want in the index and if there are things that you don't want to be crawled from your robots.txt, you can add all those things and start to help some of this stuff out as well.

Reevaluate

Lastly, it's really helpful to connect the crawl data with some of this data. So if you're using something like Screaming Frog or DeepCrawl, they allow these integrations with different server log files, and it gives you more insight. From there, you just want to reevaluate. So you want to kind of continue this cycle over and over again.

You want to look at what's going on, have some of your efforts worked, is it being cleaned up, and go from there. So I hope this helps. I know it was a lot, but I want it to be sort of a broad overview of log file analysis. I look forward to all of your questions and comments below. I will see you again soon on another Whiteboard Friday. Thanks.

Video transcription by Speechpad.com

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Google’s PageRank algorithm, explained

Earlier today, Dixon Jones from Majestic shared on Twitter a thorough, digestible explanation of how PageRank actually works. 

I gave it a watch myself, and thought it was a good moment to revisit this wild piece of math that has made quite a dent on the world over the past 20 years.

As a sidenote, we know as of 2017 that while PageRank was removed from the Toolbar in 2016, it still forms an important part of the overall ranking algorithm, and thus is worthwhile to understand.

Jones starts with the simple — or at least, straightforward — formula.

For those who don’t adore math, or who may have forgotten a few technical terms since the last calculus class, this formula would be read aloud like this:

“The PageRank of a page in this iteration equals 1 minus a damping factor, plus, for every link into the page (except for links to itself), add the page rank of that page divided by the number of outbound links on the page and reduced by the damping factor.”

Back to the original Google paper

At this point, Jones moves forward in the video to a simpler, still useful version of the calculation. He pulls out excel, an easy 5 node visual, and maps out the ranking algorithm over 15 iterations. Great stuff.

Personally, I wanted a bit more of the math, so I went back and read the full-length version of “The Anatomy of a Large-Scale Hypertextual Web Search Engine” (a natural first step). This was the paper written by Larry Page and Sergey Brin in 1997. Aka the paper in which they presented Google, published in the Stanford Computer Science Department. (Yes, it is long and I will be working a bit late tonight. All in good fun!)

How’s this for an opening line: “In this paper, we present Google, a prototype of a large-scale search engine which makes heavy use of the structure present in hypertext.”

Casual, per their overall, continuing style.

As an extra fun fact, our very own Search Engine Watch was cited in that Google debut paper! By none other than Page and Brin themselves, stating that there were already 100 million web documents as of November 1997.

Anyway, back to work.

Here’s how the PageRank calculation was originally defined:

“Academic citation literature has been applied to the web, largely by counting citations or backlinks to a given page. This gives some approximation of a page’s importance or quality. PageRank extends this idea by not counting links from all pages equally, and by normalizing by the number of links on a page. PageRank is defined as follows:

We assume page A has pages T1…Tn which point to it (i.e., are citations). The parameter d is a damping factor which can be set between 0 and 1. We usually set d to 0.85. There are more details about d in the next section. Also C(A) is defined as the number of links going out of page A. The PageRank of a page A is given as follows:

PR(A) = (1-d) + d (PR(T1)/C(T1) + … + PR(Tn)/C(Tn))

Note that the PageRanks form a probability distribution over web pages, so the sum of all web pages’ PageRanks will be one.

PageRank or PR(A) can be calculated using a simple iterative algorithm, and corresponds to the principal eigenvector of the normalized link matrix of the web. Also, a PageRank for 26 million web pages can be computed in a few hours on a medium size workstation. There are many other details which are beyond the scope of this paper.”

What does that mean?

Bear with us! Here’s our formula again:

PR(A) = (1-d) + d (PR(T1)/C(T1) + … + PR(Tn)/C(Tn))

Note this is the same as the picture above, except that the photo “simplifies” the second part of the equation by substituting an upper case sigma (∑), which is the symbol for a mathematical summation, i.e. do this formula for all pages 1 through n and then add them up.

So to calculate the PageRank of given page A, we first take 1 minus the damping factor (d). D is typically set as .85, as seen in their original paper.

We then take the PageRanks of all pages that point to and from page A, add them up, and multiply by the damping factor of 0.85.

Not that bad, right? Easier said than done.

PageRank is an iterative algorithm

Perhaps your eyes glazed over this part, but Brin and Sergey actually used the word “eigenvector” in their definition. I had to look it up.

Apparently, eigenvectors play a prominent role in differential equations. The prefix “eigen” comes from German for “proper” or “characteristic.” There also exist eigenvalues and eigenequations.

As Rogers pointed out in his classic paper on PageRank, the biggest takeaway for us about the eigenvector piece is that it’s a type of math that let’s you work with multiple moving parts. “We can go ahead and calculate a page’s PageRank without knowing the final value of the PR of the other pages. That seems strange but, basically, each time we run the calculation we’re getting a closer estimate of the final value. So all we need to do is remember the each value we calculate and repeat the calculations lots of times until the numbers stop changing much.”

Or in other words, the importance of the eigenvector is that PageRank is an iterative algorithm. The more times you repeat the calculation, the closer you get to the most accurate numbers.

PageRank visualized in Excel

In his video, Jones gets pretty much straight to the fun part, which is why it’s so effective in just 18 minutes. He demonstrates how PageRank is calculated with the example of 5 websites that link to and from each other.

He then brings it back to the calculations in excel:

And demonstrates how you would iterate by taking the row of numbers at the bottom and repeating the calculation.

Upon doing this, the numbers eventually start to level out (this was after just 15 iterations):

Or as some might caption this photo, “Eigenvectors in the Wild.”

Other interesting observations Jones raises:

1. Link counts (just total numbers) are a bad metric. We need to care more about each page’s rank.
2. It’s the ranking at the page level that counts, not the domain authority. PageRank only ever looked at individual pages.
3. The majority of pages have hardly any rank at all. In his example, the top 3 out of 10 accounted for 75-80% of the total ranking.

So finally, here’s the original tweet that got me down this long, riveting rabbit hole. Hope you all enjoy the same!

Here you go. How PageRank REALLY works https://t.co/OO7J0KChsr cc @RyanJones and @JosephKlok & anyone else willing to retweet.

— Dixon (@Dixon_Jones) October 25, 2018

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Can You Still Use Infographics to Build Links?

Posted by DarrenKingman

Content link building: Are infographics still the highest ROI format?

Fun fact: the first article to appear online proclaiming that "infographics are dead" appeared in 2011. Yet, here we are.

For those of you looking for a quick answer to this strategy-defining question, infographics aren’t as popular as they were between 2014 and 2015. Although they were the best format for generating links, popular publications aren’t using them as often as they used to, as evidenced in this research. However, they are still being used daily and gaining amazing placements and links for their creators — and the data shows, they are already more popular in 2018 than they were in 2013.

However, if there’s one format you want to be working with, use surveys.

Note: I am at the mercy of the publication I’ve reviewed as to what constitutes their definition of an infographic in order to get this data at scale. However, throughout my research, this would typically include a relatively long text- and data-heavy visualization of a specific topic.

The truth is that infographics are still one of the most-used formats for building links and brand awareness, and from my outreach experiences, with good reason. Good static visuals or illustrations (as we now call them to avoid the industry-self-inflicted shame) are often rich in content with engaging visuals that are extremely easy for journalists to write about and embed, something to which anyone who’s tried sending an iframe to a journalist will attest.

That’s why infographics have been going strong for over a decade, and will continue to for years to come.

My methodology

Prophecies aside, I wanted to take a look into the data and discover whether or not infographics are a dying art and if journalists are still posting them as often as they used to. I believe the best way to determine this is by taking a look at what journalists are publishing and mapping that over time.

Not only did I look at how often infographics are being used, but I also measured them against other content formats typically used for building links and brand awareness. If infographics are no longer the best format for content-based link building, I wanted to find out what was. I’ve often used interactives, surveys, and photographic content, like most people producing story-driven creatives, so I focused on those as my formats for comparison.

Internally, you can learn a ton by cross-referencing this sort of data (or data from any key publication clients or stakeholders have tasked you with) with your own data highlighting where you're seeing most of your successes and identifying which formats and topics are your strengths or weaknesses. You can quickly then measure up against those key target publications and know if your strongest format/topic is one they favor most, or if you might need to rethink a particular process to get featured.

I chose to take a look at Entrepreneur.com as a base for this study, so anyone working with B2B or B2C content, whether in-house or agency-side, will probably get the most use out of this (especially because I scraped the names of journalists publishing this content — shh! DM me for it. Feels a little wrong to publish that openly!).

Disclaimer: There were two methods of retrieving this data that I worked through, each with their own limitations. After speaking with fellow digital PR expert, Danny Lynch, I settled on using Screaming Frog and custom extraction using XPath. Therefore, I am limited to what the crawl could find, which still included over 70,000 article URLs, but any orphaned or removed pages wouldn’t be possible to crawl and aren’t included.

The research

Here's how many infographics have been featured as part of an article on Entrepreneur.com over the years:

As we’ve not yet finished 2018 (3 months to go at the time this data was pulled), we can estimate the final usage will be in the 380 region, putting it not far from the totals of 2017 and 2016. Impressive stuff in comparison to years gone by.

However, there's a key unknown here. Is the post-2014/15 drop-off due to lack of outreach? Is it a case of content creators simply deciding infographics were no longer the preferred format to cover topics and build links for clients, as they were a few years ago?

Both my past experiences agency-side and my gut feeling would be that content creators are moving away from it as a core format for link building. Not only would this directly impact the frequency they are published, but it would also impact the investment creators place in producing infographics, and in an environment where infographics need to improve to survive, that would only lead to less features.

Another important data point I wanted to look at was the amount of content being published overall. Without this info, there would be no way of knowing if, with content quality improving all the time, journalists were spending a significantly more time on posts than they had previously while publishing at diminishing rates. To this end, I looked at how much content Entrepreneur.com published each year over the same timeframe:

Although the data shows some differences, the graphs are pretty similar. However, it gets really interesting when we divide the number of infographics by the number of articles in total to find out how many infographics exist per article:

There we have it. The golden years of infographics were certainly 2013 and 2014, but they've been riding a wave of consistency since 2015, comprising a higher percentage of overall articles that link builders would have only dreamed of in 2012, when they were way more in fashion.

In fact, by breaking down the number of infographics vs overall content published, there’s a 105% increase in the number of articles that have featured an infographic in 2018 compared to 2012.

Infographics compared to other creative formats

With all this in mind, I still wanted to uncover the fascination with moving away from infographics as a medium of creative storytelling and link building. Is it an obsession with building and using new formats because we’re bored, or is it because other formats provide a better link building ROI?

The next question I wanted to answer was: “How are other content types performing and how do they compare?” Here’s the answer:

Again, using figures publisher-side, we can see that the number of posts that feature infographics is consistently higher than the number of features for interactives and photographic content. Surveys have more recently taken the mantle, but all content types have taken a dip since 2015. However, there’s no clear signal there that we should be moving away from infographics just yet.

In fact, when pitting infographics against all of the other content types (comparing the total number of features), apart from 2013 and 2014 when infographics wiped the floor with everything, there’s no signal to suggest that we need to ditch them:

Year	Infographics vs Interactives	Infographics vs Photography	Infographics vs Surveys
2011	-75%	-67%	-90%
2012	-14%	-14%	-65%
2013	251%	376%	51%
2014	367%	377%	47%
2015	256%	196%	1%
2016	186%	133%	-40%
2017	195%	226%	-31%
2018	180%	160%	-42%

This is pretty surprising stuff in an age where we’re obsessed with interactives and "hero" pieces for link building campaigns.

Surveys are perhaps the surprise package here, having seen the same rise that infographics had through 2012 and 2013, now out-performing all other content types consistently over the last two years.

When I cross-reference to find the number of surveys being used per article, we can see that in every year since 2013 their usage has been increasingly steadily. In 2018, they're being used more often per article than infographics were, even in their prime:

Surveys are one of the "smaller" creative campaigns I’ve offered in my career. It's a format I’m gravitating more towards because of their speed and potential for headlines. Critically, they're also cheaper to produce, both in terms of research and production, allowing me to not only create more of them per campaign, but also target news-jacking topics and build links more quickly compared to other production-heavy pieces.

I think, conclusively, this data shows that for a solid ROI when links are the metric, infographics are still competitive and viable. Surveys will serve you best, but be careful if you’re using the majority of your budget on an interactive or photographic piece. Although the rewards can still be there, it’s a risk.

The link building potential of our link building

For one last dive into the numbers, I wanted to see how different content formats perform for publishers, which could provide powerful insight when deciding which type of content to produce. Although we have no way of knowing when we do our outreach which KPIs different journalists are working towards, if we know the formats that perform best for them (even if they don’t know it), we can help their content perform by proxy — which also serves the performance of our content by funneling increased equity.

Unfortunately, I wasn’t able to extract a comment count or number of social shares per post, which I thought would be an interesting insight to review engagement, so I focused on linking root domains to discover if there is any difference in a publisher's ability to build links based on the formats they cover, and if that could lead to an increase in link equity coming our way.

Here’s the average number of links from different domains for each post featuring a different content type received:

Impressively, infographics and surveys continue to hold up really well. Not only are they the content types that the publisher features more often, they are also the content types that build them the most links.

Using these formats to pitch with not only increases the chances that a publisher's post will rank more competitively in your content's topic area (and put your brand at the center of the conversation), it’s also important for your link building activity because it highlights the potential link equity flowing to your features and, therefore, how much ends up on your domain.

This gives you the potential to rank (directly and indirectly) for a variety of phrases centered around your topic. It also gives your domain/target page and topically associated pages a better chance of ranking themselves — at least where links play their part in the algorithm.

Ultimately, and to echo what I mentioned in my intro-summary, surveys have become the best format for building links. I’d love to know how many are pitched, but the fact they generate the most links for our linkers is huge, and if you are doing content-based link building with SEO-centric KPIs, they give you the best shot at maximizing equity and therefore ranking potential.

Infographics certainly still seem to have a huge part in the conversation. Only move away from them if there’s proof in your data. Otherwise, you could be missing out for no reason.

That’s me, guys. I really hope this data and process is interesting for everyone, and I’d love to hear if you’ve found or had experiences that lead to different conclusions.

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SEO for web designers: what you should know

A great website is a powerful combination of quality content, appropriate web design, ample SEO efforts, and marketing. Web design and SEO go hand-in-hand, and both play a part in developing an SEO-optimized website.

This further lays emphasis on the major role played by web designers in building the entire website and its online reputation as well. To get better at SEO, web designers need to get a deeper understanding of the commercial aspects of websites. Apart from creating killer designs, web designers should always be aware of some of the basic SEO insights that can implement positive change in their entire web design approach.

In this post, we’ll discuss the basics of SEO for web design, whether you’re building a new website or revamping an existing one.

Site structure

The structure of your website is essentially how your audience gets around. There is always a peculiar way for the information to flow on a website. This path is taken by every visitor to reach their destination i.e. the information they are looking for. Every web designer must keep the fact in mind that if the site visitors are having a hard time going around the website or reaching their point of destination, the site’s traffic will always be affected.

To put simply, the structure of the site is the casual flow of navigation for new and experienced website visitors alike. The web design should be approached in such a manner that all visitors can seamlessly experience the site’s navigation and get around it with utmost ease.

As a general rule, pages should be no deeper than 4 clicks from the homepage. This will help your site’s SEO by allowing search engines and users to find content in as few clicks as possible. Make sure the navigation isn’t complex for the user nor confusing for search engines.

The compulsion of a responsive, mobile-friendly web design

Mobile traffic as a share of total global online traffic in 2017 was 52.64%. Well, that means that every web designer needs to get the fact that a mobile-friendly website will help them get better at the traction of the traffic. A responsive website is highly favored by search engines and it can only happen when the web designers approach it in the correct manner.

Having a responsive web design will help your website adjust to the pixel-width of the screen upon which they are being viewed. This will work to equate and enhance the user experience on every device. Less work for the audience means that they spend more time on your website. So, don’t be that website that 57% of internet users say they won’t recommend because of a poorly designed website on mobile.

Image optimization is crucial

Web designers play a very crucial role in deciding the aesthetic appeal of the website they are working on. Right from the typography, the use of colors, patterns, geometric shapes, symmetry etc., they also handle the choice of images that would make it to the website.

Hence, optimizing the chosen images is a must because large images slow down your web pages, creating a roadblock for optimal user experience. Depending on the website builder in use, web designers can optimize images by decreasing their file size by either a plugin or script. This also happens to be a core instruction in the blogging tips furnished by reputed bloggers.

Speed optimized web design

Web developers and designers have to be at the beck and call of the client and the team, owing to revisions and bug fixes. In this haste, they often avoid optimizing their web design for a fast loading web speed. Did you know that a website that takes more than 2-3 seconds to load can face a higher abandonment rate as compared to others?

Roping in the importance of page speed from the very beginning is just as important as laying the building blocks of the website. If the project manager or client is inexperienced, web designers must guide them through the importance of investing in a reliable web hosting service as well because that definitely affects the loading speed of the website and other server-side issues.

Using the right tools

Web designers aren’t expected to be the best at taking care of a site’s SEO, but they should at least have a surface-level understanding of how their SEO tip-offs can help the website function improve immensely.

There are a few tools that should be at the disposal of every web designer such as the GTmetrix. This tool can help them analyze their site’s speed and make it faster. It will also provide them with insights on how well their site loads along with actionable recommendations on how to optimize it. Tools like Responsive Web Design Testing can help them test their website’s responsiveness across multiple devices with different screen sizes instantly in just simple steps. To top it off, the very popular Screaming Frog SEO Spider tool can help these web designers with a website crawler, that allows them to crawl websites’ URLs and fetch key onsite elements to analyze onsite SEO.

Conclusion

The design of the website and its SEO are the two moving parts of the same entity. Hence, it should be the aim of every web designer to furnish their knowledge of web designing with the key SEO elements that are a must to be considered before, during and after a website design task. They must understand that they are the ones that will set the SEO fireball rolling.  In an attempt to embed the site’s SEO into the design process, we hope that our basic SEO insights for web designers will be of huge help to experienced and new web designers, alike.

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The Ultimate Cheat Sheet for Taking Full Control of Your Google Knowledge Panels

Posted by MiriamEllis

They say you can’t squeeze blood out of a turnip, but when the turnip (and your biggest potential competitor) is Google, the lifeblood of the local business locations you market could depend on knowing where to take control.

As Google acts to confine ever-more stages of the local consumer journey within their own interface, local enterprises need to assume as much control as possible over the aspects of the Google Knowledge Panel that they can directly or indirectly influence.

This cheat sheet is your fast track to squeezing the most you can out of what Google is still offering.

How Google changed from local business benefactor to competitor

It may not come naturally, at first, to think of Google as a competitor. For many years in the local space, their offering of significant free screen real estate to any eligible local enterprise was like a gift. But, in their understandable quest for maximum profitability, Google is increasingly monetizing their local product, while at the same time giving more space to public sentiment when it comes to your brand’s reputation.

As this trend continues, your business needs to know which features of the Google Knowledge Panel that appear when searchers seek you by name can be controlled. You’ll also want to know which of these features has the most potential to influence rankings and consumers. We’ll explore both topics, as follows.

---

Core features on most Google Knowledge Panels

Different industries have different Knowledge Panel features, but the following graphic and key represent the elements that commonly pertain to most business categories. Each numbered feature will be described and designated as controllable “yes” or controllable “no” in the accompanying key. Some features will be labeled controllable “partly”, with notes explaining that designation. You will also discover pro tips for best practices, where appropriate.

1.) Photos & videos

When clicked on, this takes the user to both owner and user-generated photos in a set. Photos significantly impact CTR. Photos must be monitored for spam.

On mobile, there is a separate tab for photos, beyond the initial profile images.

Pro Tip: Videos can also be posted to your photos section, but try to post more than 2 videos so that you’ll get a separate mobile video subtab.

Controllable?

Partly; this is both an owner and crowdsourced element.

2.) Maps

When clicked on, this takes the user to the Maps-based Knowledge Panel accompanied by map with pin. Be sure your map marker is correctly placed.

Controllable?

Partly; owner can correct misplaced map marker, but users can submit placement edits, too.

3.) Exterior photo

When clicked on, this takes the user to an interactive Google Street View visual of the business.

*On mobile, no separate space is given to exterior photos.

Controllable?

Partly; owner can correct misplaced map marker.

4.) Business name

This must reflect the real-world name of the business and be formatted according to Google’s guidelines.

Pro Tip: If your enterprise is a Service Area Business, like a plumbing franchise with no storefronts, your name should match what appears on your website.

Controllable?

Yes; owner provides, though public can edit.

5.) Maps star

When clicked on, this gives users the option to either save the location to their map, or to view the location on Maps. Very little has been published about this easily overlooked feature. Users who star a location then see it as a star in the future on their maps. They are a form of “lists.” It might be posited that a business which many have starred might see some form of ranking boost, but this is speculative.

*On mobile, there is no Maps star. There is a “save” icon instead.

Controllable?

No.

6.) Website button

When clicked on, this takes the user to the website of the company. In multi-practitioner and multi-location scenarios, care must be taken that this link points to the right URL.

Pro Tip: Large, multi-location enterprises should consider pointing each location’s Knowledge Panel to the right landing page. According to a new study, when both brand- and location-specific pages exist, 85% of all consumer engagement takes place on the local pages (e.g., Facebook Local Pages, local landing pages). A minority of impressions and engagement (15%) happen on national or brand pages.

Controllable?

Yes; owner provides, though public can edit.

7.) Directions button

When clicked on, this takes the user to the Maps-based widget that enables them to designate a starting point and receive driving directions and traffic alerts. Be sure to check directions for each location of your enterprise to protect consumers from misdirection.

Controllable?

Partly; owner and the public can report incorrect directions.

8.) Review stars and count

The star portion of the section is not an average; it’s something like a “Bayesian average.” The count (which is sometimes inaccurate), when clicked, takes you to the separate review interface overlay where all reviews can be read. Review count and sentiment are believed to impact local rankings, but the degree of impact is speculative. Review sentiment is believed to highly impact conversions.

Pro Tip: While Google is fine with your business asking for reviews, never offer incentives of any kind in exchange for them. Also, avoid bulk review requests, as they can result in your reviews being filtered out.

Controllable?

Partly; owner can encourage, monitor, thumb up, and respond to reviews, as well as reporting spam reviews; public can also flag reviews as well as thumbing them up.

9.) Editorial summary

This is generated by Google via unconfirmed processes and is meant to provide a summarized description of the business.

Controllable?

No.

10.) Address

For brick-and-mortar businesses, this line must display a genuine, physical address. For service area businesses, this line should simply show the city/state for the business, based on hide-address settings in the GMB dashboard.

Controllable?

Yes; owner provides, though public can edit.

11.) Hours

When clicked on, a dropdown displays the complete hours of operation for the business. Care must be taken to accurately reflect seasonal and holiday hours.

Controllable?

Yes; owner provides, though public can edit.

12.) Phone

This number must connect as directly as possible to the location. On desktop, this number can be clicked, which will dial it up via Hangouts. A business can add more than one phone number to their GMB dashboard, but it will not display publicly.

*On mobile, there is no phone number displayed; just a call icon.

Pro Tip: The most popular solution to the need to implement call tracking is to list the call tracking number as the primary number and the store location number as the additional number. Provided that the additional number matches what Google finds on the website, no serious problems have been reported from utilizing this strategy since it was first suggested in 2017.

Controllable?

Yes; owner provides, though public can edit.

13.) Suggest an edit link

This is the most visible vehicle for the public to report problems with listing data. It can be used positively or maliciously.

Controllable?

No.

14.) Google Posts

Introduced in 2017, this form of microblogging enables businesses to post short content with links, imagery, and video right to their Knowledge Panels. It’s believed use of Google Posts may impact local rank. Each Google post lasts for 7 days, unless its content is designated as an “event,” in which case the post will remain live until the event ends. Google Posts are created and controlled in the GMB dashboard. Google has been experimenting with placement of posts, including showing them in Maps.

Pro Tip: Posts can be up to 1500 characters, but 150–350 characters is advisable. The ideal Posts image size is 750x750. Images smaller than 250x250 aren’t accepted. Posts can feature events, products, offers, bookings, phone numbers, 30-second videos, and links to learn more. Images can contain text that can prompt users to take a specific action like visiting the website to book an appointment, and early days experiments show that this approach can significantly boost conversions.

Controllable?

Yes.

15.) Know this place?

When clicked on, this feature enables anyone to contribute attribution information to a place. A wizard asks the user a variety of questions, such as “does this place have onsite parking?”

Pro Tip: Google has let Top Contributors to its forum know that it’s okay for businesses to contribute knowledge to their own Know This Place section.

Controllable?

Partly; both owner and public can add attribution via this link.

16.) Google Questions & Answers

Introduced in 2017, this crowdsourced Q&A functionality can be contributed to directly by businesses. Businesses can post their own FAQs and answer them, as well as responding to consumer questions. Q&As with the most thumbs up appear up front on the Knowledge Panel. The “Ask a Question” button facilitates queries, and the “See all questions” link takes you to an overlay popup showing all queries. This is becoming an important new hub of social interactivity, customer support, and may be a ranking factor. Google Q&A must be monitored for spam and abuse.

Controllable?

Partly; both owner and public can contribute.

17.) Send to your phone

Introduced in 2016, this feature enables desktop users to send a place to their phone for use on the go. It’s possible that a place that has been sent to a lot of phones might be deemed popular by Google, and therefore, more relevant.

*On mobile, this option doesn’t exist, for obvious reasons.

Controllable?

No

18.) Review snippets

This section of the Knowledge Panel features three excerpts from Google-based reviews, selected by an unknown process. The “View all Google reviews” link takes the user to an overlay popup featuring all reviews. Owners can respond to reviews via this popup or the GMB dashboard. Review count, sentiment, velocity, and owner response activity are all speculative ranking factors. Reviews must be monitored for spam and abuse.

Pro Tip: In your Google My Business dashboard, you can and should be responding to your reviews. Surveys indicate that 40% of consumers expect businesses to respond, and more than half expect a response within three days, but it’s best to respond within a day. If the review is negative, a good response can win back about 35% of customers. Even if you can’t win back the other 65%, a good response serves to demonstrate to the entire consumer public that your business is ethical and accountable.

Controllable?

Partly; both owner and public can contribute.

19.) Write a Review button

This is the button consumers click to write a review, leave a star rating and upload review imagery. Clicking it takes you to a popup for that purpose.

*On mobile, this is formatted differently, with a large display of five empty stars labeled “Rate and Review.”

Controllable?

No.

20.) Add a Photo button

This button takes you to the photo upload interface. Third-party photos must be monitored for spam and abuse. Photos are believed to impact CTR.

*On mobile, this CTA is absent from the initial interface.

Controllable?

Partly; brands can’t control what photos users upload, but they can report inappropriate images.

21.) View all Google reviews

This link brings up the pop-up interface on desktop containing all of the reviews a business has received.

Pro Tip: Enterprises should continuously monitor reviews for signs of emerging problems at specific locations. Sentiment analysis software is available to help identify issues as they arise.

Controllable?

Partly; brands can’t control the content reviewers post, but they can control the quality of experiences, as well as responding to reviews.

22.) Description

After years of absence, the business description field has returned and is an excellent place to showcase the highlights of specific locations of your enterprise. Descriptions can be up to 750 characters in length.

Pro Tip: Do call out desirable aspects of your business in the description, but don’t use it to announce sales or promotions, as that’s a violation of the guidelines.

Controllable?

Yes.

23.) People Also Search For

This section typically shows brand competitors, chosen by Google. If clicked on, the user is taking to a Local Finder-type view of these competing businesses, accompanied by a map.

Controllable?

No.

24.) Feedback

This link supports suggested public edits of the Knowledge Panel, which Google can accept or reject.

Controllable?

Partly; brands can’t control what edits the public suggests. Brands can use this feature to suggest edits, too, but there are typically better ways to do so.

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Additional features on some Google Knowledge Panels

Some industries have unique Knowledge Panel features. We’ll list the most common of these here:

Price summary

This is meant to be an overview of general pricing.

Controllable?

Partly; this is both an owner and crowdsourced element.

Lengthier editorial summary

Shown in addition to showing the category of the business, this editorial summary is created by Google by unconfirmed processes.

Controllable?

No.

Menu link

A somewhat complex feature, these can link to third-party menus, or can be generated directly by the owner in the GMB dashboard for some businesses.

Controllable?

Partly; owner can control the menu URL and content in some cases.

Reviews from around the web

This features a rating summary and links to relevant third-party review sources, determined by Google.

Controllable?

Partly; owners can’t dictate which 3rd parties Google chooses, but they can work to build up positive reviews on featured sources.

Critic reviews

These are chosen by Google, and stem from “professional” review platforms.

Controllable?

No.

Popular times

This information is drawn from users who have opted into Google Location History. It’s meant to help users plan visits. It’s conceivable that this could be utilized as a ranking factor.

Controllable?

No

Booking

This “see schedule” button takes the user to Maps-based display of the company’s schedule, with the ability to reserve an appointment.

Controllable?

Yes

Groupon ads

This controversial element found on some Knowledge Panels appears to feature Groupon being allowed to advertise on brands’ listings without owner consent.

Controllable?

No

Local business URLs

There are a variety of additional URLs that can either be added to the GMB dashboard or stem from third parties. These URLs can represent menus, ordering, booking, reservations, and product searches.

Controllable?

Partly; owner can add some additional URLs, but some come from 3rd parties

Google Messaging

This is Google’s live chat feature that lets clients directly message you.

Controllable?

Yes

Hotel Knowledge Panels

Hotel Knowledge Panels are practically a completely different animal. They can offer much more detailed booking options, more segmented review sentiment, various ads, and deals.

Controllable?

Mostly; owners have a variety of features they can enable, though some are out of their control.

Prioritizing Google Knowledge Panel features for maximum impact

Every location of an enterprise faces a unique competitive scenario, depending on its market. What may “move the needle” for some business locations may be relatively ineffectual in others. Nevertheless, when dealing with a large number of locations, it can be helpful to have a general order of tasks to prioritize. We’ll offer a basic list that can be used to guide work, based on elements that most important to get right first:

✓ Guidelines

Be sure all listings are eligible for inclusion in Google’s product and adhere to Google’s guidelines, both for the listings, themselves, and for reviews.

✓ Duplicates

Identify duplicate Google My Business listings using Moz Check Listing or Moz Local and handle them appropriately so that ranking strength isn’t being divided up or thwarted by multiple listings for the same location.

✓ NAP

Create a spreadsheet containing company-approved name, address, phone number and website URL data for each location and be sure each Google listing accurately reflects this information.

✓ Category

Without the right primary category, you can’t rank for your most important searches. Look at the category your top competitors are using and, if it’s right for you, use it. Avoid repetition in category choices (i.e. don’t choose both “auto dealership” and “Toyota dealership").

✓ Map markers

It may seem obvious, but do an audit of all your locations to be sure the Map marker is in the right place.

✓ Reviews

Acquire, monitor and respond to reviews for all locations on a daily basis, with the goal of demonstration accessibility and accountability. Reviews are part-and-parcel of your customer service program.

✓ Images

Images can significantly influence clickthrough rates. Be sure yours are as persuasive and professional as possible.

✓ Posts

Make maximum use of the opportunity to microblog right on your Knowledge Panel.

✓ Ability to implement call tracking numbers

Analysis is so critical to the success of any enterprise. By using a call tracking number as the primary number on each location’s Knowledge Panel, you can glean important data about how users are interacting with your assets.

✓ Q&A

Post and answer your own company FAQ, and monitor this feature on a regular basis to emphasize the accessibility of your customer support.

✓ Product/service menus

Where appropriate, a thorough menu deepens the experience a user can have with your Knowledge Panel.

✓ Bookings

Depending on your industry, you may find you have to pay Google for bookings to remain competitive. Alternatively, experiment with Google Posts image text to pull users from the Knowledge Panel over to your own booking widget.

✓ Attributes

Add every appropriate attribute that’s available for your business category to deepen Google’s understanding of what you offer.

Summing up

Each element of a Google Knowledge Panel offers a different level of control to your Enterprise, from no control to total control. Rather than worry about things you can’t manage, focus on the powers you do have to:

1. Create positive real-world consumer experiences by dint of your excellent customer service
2. Prompt consumers to help you reflect those experiences in your Knowledge Panel
3. Monitor, track, and interact with consumers as much as possible on your Knowledge Panel
4. Publish rich and accurate information to the Knowledge Panel, knowing that Google wants to retain as many users as possible within this interface

Local enterprises are in a time of transition in 2018, moving from a past in which the bulk of customer experiences could be controlled either in-store or on the brand’s website, to a present in which Google is successfully inter-positioning itself an informational and transactional agent.

Google wants your Knowledge Panel to work for them, but with the right approach to the elements you can control, you still have a significant say in how it works for you.

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