Innovate not imitate!

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We want to help you start/manage and grow your business using innovative strategies and implementation. We have a passion for helping businesses and companies of various sizes see the same success that we have achieved.

Our skillsets are wide and varied, from business strategy, marketing, to online strategy. An increasing number of companies are turning to the internet and online media as a means to maximising their marketing reach and exposure. This is special area of focus for us and we do more than simple SEO strategies.

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Tuesday 27 February 2018

15 actionable SEO tips to improve your search rankings

Google’s RankBrain is an algorithm that uses machine learning and artificial intelligence to rank results based on feedback from searcher intent and user experience.

Diving deep to learn what makes RankBrain tick, here are 15 actionable tips to improve your SEO rankings.

Optimizing keyword research

Keywords have long been the foundation to high-ranking SEO content.  Most of your content, whether it be blogs or website copy, begin with hours of definitive keyword research you could rank for, and outrank your competitors for.

However, RankBrain has in some ways changed those run-of-the-mill SEO keyword research strategies you may have used in the past. It is all about searcher intent when it comes to the future of ranking, so it’s time to adjust your keyword research strategy.

1. Rethink synonymous long-tail keywords

Long-tail keywords were once effective, before Google used semantic analysis and understood the meaning of words. You were able to compile a list of long-tail keywords from Google’s “related searches” at the bottom of a SERP and create a page for each keyword.

Unfortunately, synonymous long-tail keywords are not as effective in the RankBrain SEO world. RankBrain’s algorithm is actually quite intelligent when it comes to differentiating very similar long-tail keywords. Instead of ranking for multiple keywords, it will deliver pretty much the same results to a user.

For example, the long-tail keywords, “best automation tools for marketing” and “best marketing automation tools” will return the same results to satisfy searcher intent.

So what do you do instead of leveraging those long-tail keywords? Read on to find out how to do RankBrain-minded keyword research.

2. Leverage medium-sized keywords

Since long-tail keywords are on their way out, you should begin optimizing for root keywords instead. Root keywords are  the middle of the pack search terms with higher search volume than long-tail.  They are more competitive and may require more links and quality content to rank.

For example, let’s say you are crafting an article with “lemon tea” as your primary keyword. Your keyword research should look something like:

You’ll notice that there are a number of medium sized keywords to choose from. Interestingly, the primary keyword “lemon tea” only nets about 3,600 monthly searches.

However, medium sized keywords like, “benefits of lemon” and “honey lemon” drive around 8,000 to 9,000 monthly searches.

Using medium sized keywords in the RankBrain SEO world will also automatically rank your content for a number of other related keywords. If you want to optimize your content for highest SERP position possible, use medium-tail keywords.

3. Add more LSI keywords

Now before you toss out the idea of long-tail keywords altogether, it is important to understand that they still have some benefits. For instance, they help you identify the LSI keywords RankBrain loves to rank content for.

This doesn’t mean you should keep using those synonymous long-tail keywords, but you should leverage the LSI potential of them. These would be any words or phrases very strongly associated with your topic.

Using the previous “lemon tea” example, you can easily identify a number of excellent LSI keywords for that primary keyword. How? Good question!

One way is to use Google’s “related searches” and note any words in bold blue.

You can also use Google’s drop down to help you identify commonly searched for LSI keywords.

You can also use a handy little LSI keyword finder tool called LSI Graph:

Simply type in your primary keyword and LSI Graph will return a number of LSI Keyword rich phrases for you to choose.

Between Google and LSI Graph you can compile a number of powerful SEO LSI keywords like:

  • Disadvantages
  • Ingredients
  • Powder
  • Benefits
  • Weight loss
  • For cold
  • Brands
  • Recipe

These LSI keywords will give you more keywords, and pages, to rank for, as long as they are not synonymous like in the case of those traditional long-tail keywords.

Optimizing title tags for higher CTR

Organic click-through-rate (CTR) is a major signaling factor. In fact, the very nature of RankBrain is all about how users interact with the content provided in the SERPs.

Want to improve your SEO rankings? First improve your CTR!

What can you do to ensure your content is netting the CTR it deserves in order to get ranked accordingly? Well, there are actually a number of CTR hacks to improve your SEO rankings.

4. Make your title tags emotional

Putting a little emotion into your title tags can have a big impact on your CTR. Most searchers will land on page one of Google and start scrolling through titles until one hits home emotionally.

In fact, a study by CoSchedule found that an emotional score of 40 gets around 1,000 more shares.

Emotional score, what is that? CoSchedule actually has a Headline Analyzer to ensure your blog titles, email subject lines, and social posts are appealing to your audience’s emotions.

Drawing from our “lemon tea” example, let’s say you type, “7 Lemon Tea Benefits” into the Headline Analyzer. Not a great title, and these were the results from the analyzer tool.

A score of 34 will get me near 1,000 shares, but it could definitely be better. The title definitely needs a bit more emotion and it needs to be longer.

Let’s try it again. This time with the title tag, “7 Lemon Tea Weight Loss Benefits for Summer,” which did much better.

It can be challenging to pick a title that brings about emotion. The best way to nail down the perfect title tag is to think like your audience, research other high-ranking titles like yours, and use online tools.

5. Use brackets in your titles

This is definitely an easy one to implement to quickly improve your CTR and SEO rankings. By using brackets in your post titles, you are drawing more attention to your title among the masses in SERPs.

In fact, research by HubSpot and Outbrain found that titles with brackets performed 33 percent better than titles without.

This was a study that compiled 3.3 million titles, so quite a large sample. A few bracket examples you can use include, (Step-By-Step Case Study), (With Infographic), (Proven Tips from the Pros), or (How I Got X from Z).

6. Use power words

In the same mindset of developing more emotional title tags to increase CTR, power words are, well, powerful. They have the ability to draw searchers in and will make your headline irresistible.

Power words include:

  • Insane
  • Effective
  • Case study
  • Fast
  • Proven
  • Best
  • Definitive guide
  • Scientifically

For example, these titles in page one Google take up the top three positions.

Increase your CTR and improve your SEO rankings by adding power words into your post titles. But don’t forget about those numbers either.

7. Use more numbers and statistics in titles

Lists are great, but don’t shy away from adding numbers and statistics to your titles. Numbers in titles highlighting percentages from research or a certain number of days can have a big impact on your content’s CTR.

Your headlines could look something like these:

For example, let’s say you are writing content about a new study outlining the benefits of a low glycemic diet for decreasing acne. If the study found 51 percent of participants to have decreased acne after 14-weeks, your title could be, “New Study Found a 51% Decrease in Acne after 14 Weeks.”

You can also combine your numbers with power words for the perfect CTR storm. Like this:

With your title tag optimization efforts well under way, it’s time to focus on those very important description tags.

Optimizing description tags for higher CTR

Title tags are not the only aspect of a higher CTR to improve your SEO rankings. Someone may have stopped scrolling at your title, but may read your description tag just to be sure your content is click-worthy. This makes optimizing your description tags a priority.

8. Make your description tag emotional too

Just like your title tag, you want to keep the emotional juices flowing if a searcher reads your description tag. This can be done in a similar fashion as your title tag, using those powerful emotion words that satisfy searcher intent in a meaningful way.

Here’s one example:

Not exactly stirring up the emotions you would want if searching for information on how to increase your website’s conversion rates.

Now how about this one:

This description tag points out a problem that many business owners have, traffic but not so many conversions.

And finally this description tag:

This longer form approach puts conversions into emotional perspective. It is personal and has a very clear emotional call to action.

9. Highlight benefits and supporting data

Why would anyone want to click on your content based solely on the description tag? This is the mindset that will take your CTR to the next level. Don’t be afraid to highlight the benefits or the supporting data you are serving up.

This is a great example of highlighting where the content data is coming from, as well as the benefits.

Creating content after an industry conference is the perfect way to highlight key takeaways for your audience. It is also makes developing those emotional description tags easy.

10. Make use of current AdWords content

One description tag hack many people fail to leverage is using keywords and phrases placed in multiple relevant AdWords description tags. If you want to optimize your description tags for improved SEO rankings, this CTR hack is a must.

For example, if your content was about marketing automation tools, you could run a quick Google search and find a number of ads. Then examine them to find recurring words or phrases, like “ROI.”

This would be a pretty good indicator that you should place ROI somewhere in your description tag. After all, companies are paying thousands of dollars to have these ads up and running daily, so capitalize on their marketing investment.

11. Don’t forget your primary keyword

This should be a no-brainer, but still happens. Placing your primary keyword in your description tag solidifies that your content is indeed going to fulfill searcher intent.

Like these examples:

Be sure to place your primary keyword as close to the beginning of your description as possible. You can also sprinkle in a few of your LSI and power keywords as well, if it reads naturally.

Reducing bounce rate and dwell time

The RankBrain algorithm looks at your content CTR and will rank it accordingly. However, if your content isn’t quality after a user clicks on it, they will “bounce out” quickly and keep searching.

This ultimately weeds out any clickbait and emphasizes the need to have a very low bounce rate and long searcher dwell time on page. The more you optimize for these two very important factors, the more your SEO rankings will improve.

But what is dwell time? Well, this is how long a searcher will spend on one particular page. Like anything sales minded, you want them to stick around for a while.

In fact, the average dwell time of a top 10 Google result is three minutes and ten seconds, according to a Searchmetrics study. How do you get searchers to stick around for three minutes or more? Develop quality, authoritative content that satisfies searcher intent.

12. Place content above the fold

When someone is searching for an answer to their question on Google, they want their answer immediately. This makes having your content (introduction paragraph) above the fold crucial to keeping bounce rate low.

An example of what could cause a quick “bounce out”:

You’ll notice that there is no content to be found but the title tag. In fact, the brand logo takes up much of the above the fold area. This could be problematic.

Instead, get your content front and center once a searcher lands on your post or page.

This will showcase your introduction right from the get go, making the searcher read on. But how do you hook them? Well, highly engaging introductions.

13. Develop concise and engaging introductions

By making your content above the fold, your introduction will be the first thing readers will see. This makes hooking them with a concise and engaging introduction essential. This will keep them reading and reduce bounce rate while increasing dwell time.

There are three main elements to a powerful introduction: Hook, Transition, and Thesis.

The intro hook should pull in the reader. It is specific, brief, and compelling. For example:

Introduction Transitions are usually connectors. They connect the hook to the posts content and supports the title (why a searcher clicked in the first place). An introduction looks like this:

The thesis of any post introduction strengthens why the reader should keep reading. Normally, if your transition is powerful, the thesis will simply fall into place. For instance:

Spend some time on your introductions. These are in many ways the most important element of any content and will improve your SEO rankings in the RankBrain world.

14. Long, in-depth content ranks

One way to improve your SEO rankings is to develop longer, more in-depth content. Long-form content also increases your backlink portfolio, according to HubSpot research.

More links and higher position on SERPs will definitely have an impact on your SEO rankings. If a reader makes it through your entire post, dwell time will definitely be in upwards of three minutes.

More in-depth content also showcases your expertise on the topic you’re writing about. This makes you and your brand more authoritative in your industry.

15. Make content easy to digest

You know that long, in-depth content improves dwell time, ranks better, and nets more backlinks. But how do you make 2,000-plus words easy to digest for your readers?

The best way to keep your readers from experiencing vertigo on page is to break up your content with lots of subheadings and actionable images. For example, you can do something like this:

Subheadings are very clear and there’s an actionable image that guides readers on just “how-to” achieve the answers to their questions.

Another important tip for breaking up your long-form content is to keep paragraphs very short and concise.

Paragraphs can be two to three sentences long, or simply one long sentence.

The main aim is to ensure readers can avoid eyestrain and take in all the authoritative information you outlined in your content. This will keep readers on page and increase your dwell time, thus improving your SEO rankings.

Conclusion

If you are ready to adapt your SEO strategies to new developments in AI and the evolution of Google’s algorithms, follow the tips above to start seeing improved rankings.

As algorithms evolve, so should your strategy. Have you tried optimizing for RankBrain? What are your favorite tips?



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Google's Walled Garden: Are We Being Pushed Out of Our Own Digital Backyards?

Posted by Dr-Pete

Early search engines were built on an unspoken transaction — a pact between search engines and website owners — you give us your data, and we'll send you traffic. While Google changed the game of how search engines rank content, they honored the same pact in the beginning. Publishers, who owned their own content and traditionally were fueled by subscription revenue, operated differently. Over time, they built walls around their gardens to keep visitors in and, hopefully, keep them paying.

Over the past six years, Google has crossed this divide, building walls around their content and no longer linking out to the sources that content was originally built on. Is this the inevitable evolution of search, or has Google forgotten their pact with the people's whose backyards their garden was built on?

I don't think there's an easy answer to this question, but the evolution itself is undeniable. I'm going to take you through an exhaustive (yes, you may need a sandwich) journey of the ways that Google is building in-search experiences, from answer boxes to custom portals, and rerouting paths back to their own garden.


I. The Knowledge Graph

In May of 2012, Google launched the Knowledge Graph. This was Google's first large-scale attempt at providing direct answers in search results, using structured data from trusted sources. One incarnation of the Knowledge Graph is Knowledge Panels, which return rich information about known entities. Here's part of one for actor Chiwetel Ejiofor (note: this image is truncated)...

The Knowledge Graph marked two very important shifts. First, Google created deep in-search experiences. As Knowledge Panels have evolved, searchers have access to rich information and answers without ever going to an external site. Second, Google started to aggressively link back to their own resources. It's easy to overlook those faded blue links, but here's the full Knowledge Panel with every link back to a Google property marked...

Including links to Google Images, that's 33 different links back to Google. These two changes — self-contained in-search experiences and aggressive internal linking — represent a radical shift in the nature of search engines, and that shift has continued and expanded over the past six years.

More recently, Google added a sharing icon (on the right, directly below the top images). This provides a custom link that allows people to directly share rich Google search results as content on Facebook, Twitter, Google+, and by email. Google no longer views these pages as a path to a destination. Search results are the destination.

The Knowledge Graph also spawned Knowledge Cards, more broadly known as "answer boxes." Take any fact in the panel above and pose it as a question, and you're likely to get a Knowledge Card. For example, "How old is Chiwetel Ejiofor?" returns the following...

For many searchers, this will be the end of their journey. Google has answered their question and created a self-contained experience. Note that this example also contains links to additional Google searches.

In 2015, Google launched Medical Knowledge Panels. These gradually evolved into fully customized content experiences created with partners in the medical field. Here's one for "cardiac arrest" (truncated)...

Note the fully customized design (these images were created specifically for these panels), as well as the multi-tabbed experience. It is now possible to have a complete, customized content experience without ever leaving Google.


II. Live Results

In some specialized cases, Google uses private data partnerships to create customized answer boxes. Google calls these "Live Results." You've probably seen them many times now on weather, sports and stock market searches. Here's one for "Seattle weather"...

For the casual information seeker, these are self-contained information experiences with most or all of what we care about. Live Results are somewhat unique in that, unlike the general knowledge in the Knowledge Graph, each partnership represents a disruption to an industry.

These partnerships have branched out over time into even more specialized results. Consider, for example, "Snoqualmie ski conditions"...

Sports results are incredibly disruptive, and Google has expanded and enriched these results quite a bit over the past couple of years. Here's one for "Super Bowl 2018"...

Note that clicking any portion of this Live Result leads to a customized portal on Google that can no longer be called a "search result" in any traditional sense (more on portals later). Special sporting events, such as the 2018 Winter Olympics, have even more rich features. Here are some custom carousels for "Olympic snowboarding results"...

Note that these are multi-column carousels that ultimately lead to dozens of smaller cards. All of these cards click to more Google search results. This design choice may look strange on desktop and marks another trend — Google's shift to mobile-first design. Here's the same set of results on a Google Pixel phone...

Here, the horizontal scrolling feels more intuitive, and the carousel is the full-width of the screen, instead of feeling like a free-floating design element. These features are not only rich experiences on mobile screens, but dominate mobile results much more than they do two-column desktop results.

III. Carousels

Speaking of carousels, Google has been experimenting with a variety of horizontal result formats, and many of them are built around driving traffic back to Google searches and properties. One of the older styles of carousels is the list format, which runs across the top of desktop searches (above other results). Here's one for "Seattle Sounders roster"...

Each player links to a new search result with that player in a Knowledge Panel. This carousel expands to the width of the screen (which is unusual, since Google's core desktop design is fixed-width). On my 1920x1080 screen, you can see 14 players, each linking to a new Google search, and the option to scroll for more...

This type of list carousel covers a wide range of topics, from "cat breeds" to "types of cheese." Here's an interesting one for "best movies of 1984." The image is truncated, but the full result includes drop-downs to select movie genres and other years...

Once again, each result links to a new search with a Knowledge Panel dedicated to that movie. Another style of carousel is the multi-row horizontal scroller, like this one for "songs by Nirvana"...

In this case, not only does each entry click to a new search result, but many of them have prominent featured videos at the top of the left column (more on that later). My screen shows at least partial information for 24 songs, all representing in-Google links above the traditional search results...

A search for "laptops" (a very competitive, commercial term, unlike the informational searches above) has a number of interesting features. At the bottom of the search is this "Refine by brand" carousel...

Clicking on one of these results leads to a new search with the brand name prepended (e.g. "Apple laptops"). The same search shows this "Best of" carousel...

The smaller "Mentioned in:" links go to articles from the listed publishers. The main, product links go to a Google search result with a product panel. Here's what I see when I click on "Dell XPS 13 9350" (image is truncated)...

This entity live in the right-hand column and looks like a Knowledge Panel, but is commercial in nature (notice the "Sponsored" label in the upper right). Here, Google is driving searchers directly into a paid/advertising channel.

IV. Answers & Questions

As Google realized that the Knowledge Graph would never scale at the pace of the wider web, they started to extract answers directly from their index (i.e. all of the content in the world, or at least most of it). This led to what they call "Featured Snippets", a special kind of answer box. Here's one for "Can hamsters eat cheese?" (yes, I have a lot of cheese-related questions)...

Featured Snippets are an interesting hybrid. On the one hand, they're an in-search experience (in this case, my basic question has been answered before I've even left Google). On the other hand, they do link out to the source site and are a form of organic search result.

Featured Snippets also power answers on Google Assistant and Google Home. If I ask Google Home the same question about hamsters, I hear the following:

On the website TheHamsterHouse.com, they say "Yes, hamsters can eat cheese! Cheese should not be a significant part of your hamster's diet and you should not feed cheese to your hamster too often. However, feeding cheese to your hamster as a treat, perhaps once per week in small quantities, should be fine."

You'll see the answer is identical to the Featured Snippet shown above. Note the attribution (which I've bolded) — a voice search can't link back to the source, posing unique challenges. Google does attempt to provide attribution on Google Home, but as they use answers extracted from the web more broadly, we may see the way original sources are credited change depending on the use case and device.

This broader answer engine powers another type of result, called "Related Questions" or the "People Also Ask" box. Here's one on that same search...

These questions are at least partially machine-generated, which is why the grammar can read a little oddly — that's a fascinating topic for another time. If you click on "What can hamsters eat list?" you get what looks a lot like a Featured Snippet (and links to an outside source)...

Notice two other things that are going on here. First, Google has included a link to search results for the question you clicked on (see the purple arrow). Second, the list has expanded. The two questions at the end are new. Let's click "What do hamsters like to do for fun?" (because how can I resist?)...

This opens up a second answer, a second link to a new Google search, and two more answers. You can continue this to your heart's content. What's especially interesting is that this isn't just some static list that expands as you click on it. The new questions are generated based on your interactions, as Google tries to understand your intent and shape your journey around it.

My colleague, Britney Muller, has done some excellent research on the subject and has taken to calling these infinite PAAs. They're probably not quite infinite — eventually, the sun will explode and consume the Earth. Until then, they do represent a massively recursive in-Google experience.


V. Videos & Movies

One particularly interesting type of Featured Snippet is the Featured Video result. Search for "umbrella" and you should see a panel like this in the top-left column (truncated):

This is a unique hybrid — it has Knowledge Panel features (that link back to Google results), but it also has an organic-style link and large video thumbnail. While it appears organic, all of the Featured Videos we've seen in the wild have come from YouTube (Vevo is a YouTube partner), which essentially means this is an in-Google experience. These Featured Videos consume a lot of screen real-estate and appear even on commercial terms, like Rihanna's "umbrella" (shown here) or Kendrick Lamar's "swimming pools".

Movie searches yield a rich array of features, from Live Results for local showtimes to rich Knowledge Panels. Last year, Google completely redesigned their mobile experience for movie results, creating a deep in-search experience. Here's a mobile panel for "Black Panther"...

Notice the tabs below the title. You can navigate within this panel to a wealth of information, including cast members and photos. Clicking on any cast member goes to a new search about that actor/actress.

Although the search results eventually continue below this panel, the experience is rich, self-contained, and incredibly disruptive to high-ranking powerhouses in this space, including IMDB. You can even view trailers from the panel...

On my phone, Google displayed 10 videos (at roughly two per screen), and nine of those were links to YouTube. Given YouTube's dominance, it's difficult to say if Google is purposely favoring their own properties, but the end result is the same — even seemingly "external" clicks are often still Google-owned clicks.


VI. Local Results

A similar evolution has been happening in local results. Take the local 3-pack — here's one on a search for "Seattle movie theaters"...

Originally, the individual business links went directly to each of those business's websites. As of the past year or two, these instead go to local panels on Google Maps, like this one...

On mobile, these local panels stand out even more, with prominent photos, tabbed navigation and easy access to click-to-call and directions.

In certain industries, local packs have additional options to run a search within a search. Here's a pack for Chicago taco restaurants, where you can filter results (from the broader set of Google Maps results) by rating, price, or hours...

Once again, we have a fully embedded search experience. I don't usually vouch for any of the businesses in my screenshots, but I just had the pork belly al pastor at Broken English Taco Pub and it was amazing (this is my personal opinion and in no way reflects the taco preferences of Moz, its employees, or its lawyers).

The hospitality industry has been similarly affected. Search for an individual hotel, like "Kimpton Alexis Seattle" (one of my usual haunts when visiting the home office), and you'll get a local panel like the one below. Pardon the long image, but I wanted you to have the full effect...

This is an incredible blend of local business result, informational panel, and commercial result, allowing you direct access to booking information. It's not just organic local results that have changed, though. Recently, Google started offering ads in local packs, primarily on mobile results. Here's one for "tax attorneys"...

Unlike traditional AdWords ads, these results don't go directly to the advertiser's website. Instead, like standard pack results, they go to a Google local panel. Here's what the mobile version looks like...

In addition, Google has launched specialized ads for local service providers, such as plumbers and electricians. These appear carousel-style on desktop, such as this one for "plumbers in Seattle"...

Unlike AdWords advertisers, local service providers buy into a specialized program and these local service ads click to a fully customized Google sub-site, which brings us to the next topic — portals.


VII. Custom Portals

Some Google experiences have become so customized that they operate as stand-alone portals. If you click on a local service ad, you get a Google-owned portal that allows you to view the provider, check to see if they can handle your particular problem in your zip code, and (if not) view other, relevant providers...

You've completely left the search result at this point, and can continue your experience fully within this Google property. These local service ads have now expanded to more than 30 US cities.

In 2016, Google launched their own travel guides. Run a search like "things to do in Seattle" and you'll see a carousel-style result like this one...

Click on "Seattle travel guide" and you'll be taken to a customized travel portal for the city of Seattle. The screen below is a desktop result — note the increasing similarity to rich mobile experiences.

Once again, you've been taken to a complete Google experience outside of search results.

Last year, Google jumped into the job-hunting game, launching a 3-pack of job listings covering all major players in this space, like this one for "marketing jobs in Seattle"...

Click on any job listing, and you'll be taken to a separate Google jobs portal. Let's try Facebook...

From here, you can view other listings, refine your search, and even save jobs and set up alerts. Once again, you've jumped from a specialized Google result to a completely Google-controlled experience.

Like hotels, Google has dabbled in flight data and search for years. If I search for "flights to Seattle," Google will automatically note my current location and offer me a search interface and a few choices...

Click on one of these choices and you're taken to a completely redesigned Google Flights portal...

Once again, you can continue your journey completely within this Google-owned portal, never returning back to your original search. This is a trend we can expect to continue for the foreseeable future.


VIII. Hard Questions

If I've bludgeoned you with examples, then I apologize, but I want to make it perfectly clear that this is not a case of one or two isolated incidents. Google is systematically driving more clicks from search to new searches, in-search experiences, and other Google owned properties. This leads to a few hard questions...

Why is Google doing this?

Right about now, you're rushing to the comments section to type "For the money!" along with a bunch of other words that may include variations of my name, "sheeple," and "dumb-ass." Yes, Google is a for-profit company that is motivated in part by making money. Moz is a for-profit company that is motivated in part by making money. Stating the obvious isn't insight.

In some cases, the revenue motivation is clear. Suggesting the best laptops to searchers and linking those to shopping opportunities drives direct dollars. In traditional walled gardens, publishers are trying to produce more page-views, driving more ad impressions. Is Google driving us to more searches, in-search experiences, and portals to drive more ad clicks?

The answer isn't entirely clear. Knowledge Graph links, for example, usually go to informational searches with few or no ads. Rich experiences like Medical Knowledge Panels and movie results on mobile have no ads at all. Some portals have direct revenues (local service providers have to pay for inclusion), but others, like travel guides, have no apparent revenue model (at least for now).

Google is competing directly with Facebook for hours in our day — while Google has massive traffic and ad revenue, people on average spend much more time on Facebook. Could Google be trying to drive up their time-on-site metrics? Possibly, but it's unclear what this accomplishes beyond being a vanity metric to make investors feel good.

Looking to the long game, keeping us on Google and within Google properties does open up the opportunity for additional advertising and new revenue streams. Maybe Google simply realizes that letting us go so easily off to other destinations is leaving future money on the table.

Is this good for users?

I think the most objective answer I can give is — it depends. As a daily search user, I've found many of these developments useful, especially on mobile. If I can get an answer at a glance or in an in-search entity, such as a Live Result for weather or sports, or the phone number and address of a local restaurant, it saves me time and the trouble of being familiar with the user interface of thousands of different websites. On the other hand, if I feel that I'm being run in circles through search after search or am being given fewer and fewer choices, that can feel manipulative and frustrating.

Is this fair to marketers?

Let's be brutally honest — it doesn't matter. Google has no obligation to us as marketers. Sites don't deserve to rank and get traffic simply because we've spent time and effort or think we know all the tricks. I believe our relationship with Google can be symbiotic, but that's a delicate balance and always in flux.

In some cases, I do think we have to take a deep breath and think about what's good for our customers. As a marketer, local packs linking directly to in-Google properties is alarming — we measure our success based on traffic. However, these local panels are well-designed, consistent, and have easy access to vital information like business addresses, phone numbers, and hours. If these properties drive phone calls and foot traffic, should we discount their value simply because it's harder to measure?

Is this fair to businesses?

This is a more interesting question. I believe that, like other search engines before it, Google made an unwritten pact with website owners — in exchange for our information and the privilege to monetize that information, Google would send us traffic. This is not altruism on Google's part. The vast majority of Google's $95B in 2017 advertising revenue came from search advertising, and that advertising would have no audience without organic search results. Those results come from the collective content of the web.

As Google replaces that content and sends more clicks back to themselves, I do believe that the fundamental pact that Google's success was built on is gradually being broken. Google's garden was built on our collective property, and it does feel like we're slowly being herded out of our own backyards.

We also have to consider the deeper question of content ownership. If Google chooses to pursue private data partnerships — such as with Live Results or the original Knowledge Graph — then they own that data, or at least are leasing it fairly. It may seem unfair that they're displacing us, but they have the right to do so.

Much of the Knowledge Graph is built on human-curated sources such as Wikidata (i.e. Wikipedia). While Google undoubtedly has an ironclad agreement with Wikipedia, what about the people who originally contributed and edited that content? Would they have done so knowing their content could ultimately displace other content creators (including possibly their own websites) in Google results? Are those contributors willing participants in this experiment? The question of ownership isn't as easy as it seems.

If Google extracts the data we provide as part of the pact, such as with Featured Snippets and People Also Ask results, and begins to wall off those portions of the garden, then we have every right to protest. Even the concept of a partnership isn't always black-and-white. Some job listing providers I've spoken with privately felt pressured to enter Google's new jobs portal (out of fear of cutting off the paths to their own gardens), but they weren't happy to see the new walls built.

Google is also trying to survive. Search has to evolve, and it has to answer questions and fit a rapidly changing world of device formats, from desktop to mobile to voice. I think the time has come, though, for Google to stop and think about the pact that built their nearly hundred-billion-dollar ad empire.


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