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We want to help you start/manage and grow your business using innovative strategies and implementation. We have a passion for helping businesses and companies of various sizes see the same success that we have achieved.

Our skillsets are wide and varied, from business strategy, marketing, to online strategy. An increasing number of companies are turning to the internet and online media as a means to maximising their marketing reach and exposure. This is special area of focus for us and we do more than simple SEO strategies.

See our website for more: www.innovatetoaccelerate.com

Monday 29 February 2016

Google Treats Some Subdomains as Single Site, Not Multiple Sites

subdomains single siteThere has been a pretty fierce debate in the SEO industry on the issue of subdomains versus directories, and in what kind of situation websites should use each kind.  But John Mueller made another interesting comment in the most recent Google Webmaster Office Hours.

The question was a longer complicated question about the use of subdomains versus a single domain with directories situation, and which would be best from both a technical and SEO perspective.

Many SEOs feel that subdomains can be stronger in certain situations, but also that they act someone separate compared to directories.  They are considered different properties in Google Search Console – essentially as individual websites , rather than a single one in a subdirectory situation.

During Mueller’s answer, he commented that Google is really good at being able to recognize a single website across multiple subdomains versus when it is multiple different (and often unrelated) sites across those multiple subdomains.

From my point of view, you can definitely use subdomains if that works better for you, go for it. That’s not something where I’d say you’d be worse off on subdomains.

We do try and understand the structure of the sites so if you have one normal website spread out across a lot of subdomains, which we sometimes see people have wildcard subdomains set up, then we’ll probably recognize it as one site, where as if we recognize that there are multiple sites running subdomains, we will recognize them as multiple sites.

So it’s not necessarily something where it always goes one or the other.

And don’t forget that using subdomains isn’t a way to aggressively SEO one section of a website, as manual actions given to subdomains can affect an entire site.

But this throws some more food for thought into the subdomains versus subdirectories argument, for those who weren’t aware of it.

The post Google Treats Some Subdomains as Single Site, Not Multiple Sites appeared first on The SEM Post.



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Triggering Manual Action Won’t Fix Algorithmic Search Issues in Google

trigger manual action fixNormally SEOs don’t set out to trigger a Google manual action unless they are specifically testing something.  But Gary Illyes was asked an interesting question on Twitter.  If a site had some kind of algorithmic penalty, would causing a manual action, then fixing it, cause the algorithmic issue to be lifted?

As you can imagine, the answer is no.  An algorithmic issue is just that – an algorithmic issue.  Filing a reconsideration request to fix a manual action, whether it is for pure spam, schema markup spam or one of the many other manual actions, would only fix that one issue, not anything else that impacts the site positively or negatively.

Here is the exchange on Twitter:

While this should be common sense to most SEOs, it might not be as common sense to everyone.  And  I have heard SEOs ask about this kind scenario previously too.

If you have lost rankings due to algo changes, you can sometimes get a better idea of what might have happened if you can correspond a date to one of the known ones.  However, even then, some algo changes even with known dates are just speculations by the SEO industry.

But if you can’t identify anything specific, and there are no manual actions, then work on improving the qualitty on the site as a whole.

The post Triggering Manual Action Won’t Fix Algorithmic Search Issues in Google appeared first on The SEM Post.



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What is HTTP2 and how does it affect us?

The web is about to get faster, with the introduction of the latest version of the HTTP protocol: HTTP/2.

It’s been 17 years since the last update and so many things have changed in almost two decades. Technology has created more demanding users, sites only got heavier and speed is an important factor for most of us while browsing.

As servers already started adapting to HTTP/2, it’s time to learn more about it and try to understand everything we need to know about this significant change on the web. How does it affect us?

What is HTTP/2?

HTTP/2 is an updated version of HTTP (Hypertext Transfer Protocol) and it is based on Google’s SPDY protocol, which was developed to improve the speed and the performance of the browsing experience.

The history of HTTP

The Hypertext Transfer Protocol (HTTP), or what most of us know as the ‘http://’ in a web address, is the protocol that established the connection between a user’s browser and a server’s host.

HTTP was defined back in 1991, while its current version, HTTP/1.1, was introduced in 1999, which means that it was only a matter of time to welcome the next update. Last February the Internet Engineering Task Force (IETF) formally approved a draft of HTTP/2 and that’s how the standardisation attempt started.

HTTP2-graphic - source akamai

source: http2.akamai.com

Why should I care?

If you are using the web, then you should probably care. You don’t have to be a developer to be interested in this exciting change, as it promises a faster and more functional browsing experience for everyone.

Sites have significantly changed since the last HTTP protocol update almost 20 years ago and it’s time to face the fact that modern sites consist of more images and data, which affect the loading time for a page.

According to Daniel Stenberg,

“When looking at the trend for some of the most popular sites on the web today and what it takes to download their front pages, a clear pattern emerges. Over the years the amount of data that needs to be retrieved has gradually risen up to and above 1.9MB”

HTTP/2 promises to adapt to the needs of our time, by assisting everyone to access any site as fast as possible, even without having a high speed internet connection.

http2 usage (source w3techs.com)

source: w3techs.com

What’s changing?

We don’t need to dive into technical details to discover the most important changes that HTTP/2 brings, so this is a simplified overview:

Multiplexing

Multiple messages can be sent at the same time, with just one TCP (Transmission Control Protocol) connection. This will reduce the required time to process the requests that are sent and received, improving the user experience, by also speeding up the loading time.

Up to now, HTTP/1.1 allowed only one request to be handled at a time, which led to a series of multiple requests and slower connection. What’s more, a page load used to require several connections, while HTTP/2 solves both challenges with multiplexed streams and the use of just one connection while a site is open.

These lead to a cleaner and faster connection, improving latency, which is expected to be highly appreciated.

multiplexing (source cloudflare)

source: Cloudflare

Server Push

Server push is about saving time, with the server analysing the client’s next request, sending additional information, even before they are needed.

There’s no need to wait for the HTML to load until the browser requests the Javascript, or images, etc., as HTTP/2 protocol will allow the server to make faster data transmissions by sending “push” responses. 

No more delays, time for proactively pushed responses!

Prioritization

Prioritization is about understanding the importance of each element, by transferring the most important requests first. It’s the browser that suggests the data to be prioritized, but the final decision is made by the server.

http2 (source google)

source: Google

Binary

HTTP/2 focuses again in boosting the sites’ loading speed by transferring data to a binary format, which is the computer’s native language. This will remove the unnecessary step of translating text messages to binary protocols, which leads to a more efficient result.

Header Compression

HTTP/2 allows the compression of the headers, in order to reduce the header’s size along with the number of round trips needed for each request. This is even more important in mobile browsing, where a page’s assets and its latency may be even more challenging.

isthewebhttp2yet

source: isthewebhttp2yet.com

Is HTTP/2 currently in use?

HTTP/2 may not be the standard protocol yet, but there is a growing interest on its use month by month, with 6.6% of all websites currently using it. In fact, the percentage goes up to 13.5% percent for websites that rank in the top 1,000.

http2 usage1 (source w3techs.com)

source: w3techs.com

According to Can I Use, it is supported by 71.14% of the browsers globally, with Chrome, Firefox and Opera supporting it only through encrypted connection (HTTPS).

It is promising to consider that several top sites and servers are starting to embrace HTTP/2, with CloudFlare and WordPress supporting it for several months now. Beta support is also available from Akamai, Google, and Twitter, while Microsoft and Apple are planning to support it on their future releases.

canuse

source: caniuse.com

In case you’re wondering whether it’s still early for HTTP/2, Mark Nottingham is clear about it:

“It’s just important to remember that HTTP/2 is an infrastructure upgrade for the web, and as such it’s going to take time to see the full benefit. That said, there’s still considerable benefit in adopting them now.”

isthewebhttp2yet (2)

source: isthewebhttp2yet.com

What should I do?

There’s no need to do anything from a user’s point of view, as the change has already started in several sites. As HTTP/2 is backwards compatible with HTTP/1.1, a user won’t notice any difference except for the speed and as more and more servers and browsers eventually adapt to it, we will all enjoy a faster browsing experience.

Here’s an example:

If you’re curious to see the actual performance of HTTP/2, Akamai created a test site for you to compare the latency of each protocol. 

akamai

As you can see, there is a difference in the loading time and according to the initial stats, we are generally expecting a speed boost of 20 – 30%.



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The Google Analytics Add-On for Sheets: An Intro to an Underutilized Tool

Posted by tian_wang

With today’s blog post I’m sharing everything one needs to know about an underappreciated tool: the Google Analytics add-on for Google Sheets. In this post I’ll be covering the following:

1. What is the Google Analytics add-on?

2. How to install and set up the Google Analytics add-on.

3. How to create a custom report with the Google Analytics add-on.

4. A step-by-step worked example of setting up an automated report.

5. Further considerations and pitfalls to avoid.

Thanks to Moz for having me, and for giving me the chance to write about this simple and powerful tool!

1. What is the Google Analytics add-on and why should I care?

I’m glad I asked. Simply put, the Google Analytics add-on is an extension for Google Sheets that allows you to create custom reports within Sheets. The add-on works by linking up to an existing Analytics account, using Google’s Analytics API and Regular Expressions to filter the data you want to pull, and finally gathering the data into an easy and intuitive format that’s ripe for reporting.

The Google Analytics add-on’s real value-add to a reporting workflow is that it’s extremely flexible, reliable, and a real time-saver. Your reporting will still be constrained by the limitations of Sheets itself (as compared to, say, Excel), but the Sheets framework has served almost every reporting need I’ve come across to date and the same will probably be true for most of you!

In a nutshell, the Add-On allows you to:

  • Pull any data that you’d be able to access in the Analytics API (i.e analytics.google.com) directly into a spreadsheet
  • Easily compare historical data across time periods
  • Filter and segment your data
  • Automate regular reporting
  • Make tweaks to existing reports to get new data (no more re-inventing wheels!)

If this all sounds like you could use it, read on!

2. Getting started: How to install and set up the Google Analytics add-on

2A. Installing the Google Analytics add-on

  • Go into Google Sheets.
  • On the header bar, under your Workbook’s title, click add-on.
  • This opens a drop-down menu — click “Get add-ons.”
  • In the following window, type “Google Analytics" into the search bar on the top right and hit enter.

  • The first result is the add-on we want, so go ahead and install it.

  • Refresh your page and confirm the add-on is installed by clicking “Add-ons” again. You should see an option for “Google Analytics.”

That’s all there is to installation!

2B. Setting up the Google Analytics add-on

Now that we have the Google Analytics add-on installed, we need to set it up by linking it to an Analytics account before we can use it.

  • Under the “Add-ons” tab in Sheets, hover “Google Analytics” to expose a side-bar as shown below.

  • Click “Create New Report.” You’ll see a menu appear on the right side of your screen.

  • In this menu, set the account information to the Analytics account you want to measure.
  • Fill out the metrics and dimensions you want to analyze. You can further customize segmentation within the report itself later, so just choose a simple set for now.
  • Click “Create Report.” The output will be a new sheet, with a report configuration that looks like this:

  • Note: This is NOT your report. This is the setup configuration for you to let the add-on know exactly what information you’d like to see in the report.

Once you’ve arrived at this step, your set-up phase is done!

Next we’ll look at what these parameters mean, and how to customize them to tailor the data you receive.

3. Creating a custom report with the Google Analytics add-on

So now you have all these weird boxes and you’re probably wondering what you need to fill out and what you don’t.

Before we get into that, let’s take a look at what happens if you don’t fill out anything additional, and just run the report from here.

To run a configured report, click back into the “Add-Ons” menu and go to Google Analytics. From there, click “Run Reports.” Make sure you have your configuration sheet open when you do this!

You’ll get a notification that the report was either successfully created, or that something went wrong (this might require some troubleshooting).

Following the example above, your output will look something like this:

This is your actual report. Hooray! So what are we actually seeing? Let’s go back to the “Report Configuration” sheet to find out.

The report configuration:

Type and View ID are defaults that don’t need to be changed. Report Name is what you want your report to be called, and will be the name generated for the report sheet created when you run your reports.

So really, in the report configuration above, all the input we’re seeing is:

  • Last N Days = 7
  • Metrics = ga:users

In other words, this report shows the total number of sessions in the specified View ID over the last week. Interesting maybe, but not that helpful. Let’s see what happens if we make a few changes.

I’ve changed Last N Days from 7 to 30, and added Date as a Dimension. Running the report again yields the following output:

By increasing the range of data pulled from last 7 to 30 days, we get a data from a larger set of days. By adding date as a dimension, we can see how much traffic the site registered each day.

This is only scratching the surface of what the Google Analytics add-on can do. Here’s a breakdown of the parameters, and how to use them:

Parameter Name

Required?

Description & Notes

Example Value(s)

Report Name

No

The name of your report. This will be the name of the report sheet that's generated when you run reports. If you’re running multiple reports, and want to exclude one without deleting its configuration setup, delete the report name and the column will be ignored next time you run your reports.

“January Organic Traffic”

Type

No

Inputs are either “core” or “mcf,” representative of Google’s Core Reporting API and Multi-Channel Funnels API respectively. Core is the default and will serve most of your needs!

“core”

/

“mcf”

View (Profile) ID

Yes

The Analytics view that your report will pull data from. You can find your view ID in the Analytics interface, under the Admin tab.

ga:12345678

Start / End Date

No

Used alternatively with Last N Days (i.e you must use exactly one), allows you to specify a range of data to pull from.

2/1/2016 – 2/31/2016

Last N Days

No

Used alternatively with Start / End Date (i.e you must use exactly one), pulls data from the last N days from the current date. Counts backwards from the current date.

Any integer

Metrics

Yes

Metrics you want to pull. You can include multiple metrics per report. Documentation on Metrics and dimensions can be found in Google’s Metrics & Dimensions Explorer

“ga:sessions”

Dimensions

No

Dimensions you want your metrics to be segmented by. You can include multiple dimensions per report. Documentation on metrics and dimensions can be found here.

“ga:date”

Sort

No

Specifies an order to return your data by, can be used to organize data before generating a report. Note: you can only sort by metrics/dimensions that are included in your report.


“sort=ga:browser,
ga:country”

Filters

No

Filter the data included in your report based on any dimension (not just those included in the report).

“ga:country==Japan;
ga:sessions>5”

Segment

No

Use segments from the main reporting interface.

“users::condition::
ga:browser==Chrome”

Sampling Level

No

Directs the level of sampling for the data you’re pulling. Analytics samples data by default, but the add-on can increase the precision of sampling usage.

“HIGHER_PRECISION”

Start Index

No

Shows results starting from the current index (default = 1, not 0). For use with Max Results, when you want to retrieve paginated data (e.g if you’re pulling 2,000 results, and want to get results 1,001 – 2,000).

Integer

Max Results

No

Default is 1,000, can be raised to 10,000.

Integer up to 10,000

Spreadsheet URL

No

Sends your data to another spreadsheet.

URL for sheet where you want data to be sent

By using these parameters in concert, you can arrive at a customized report detailing exactly what you want. The best part is, once you’ve set up a report in your configuration sheet and confirmed the output is what you want, all you have to do to run it again is run your reports in the add-on! This makes regular reporting a breeze, while still bringing all the benefits of Sheets to bear.

Some important things to note and consider, when you’re setting up your configuration sheet:

  • You can include multiple report configurations in the the sheet (see below):

In the image above, running the report configuration will produce four separate reports. You should NOT have one configuration sheet per report.

  • Although you can have your reports generated in the same workbook as your configuration sheet, I recommend copying the data into another workbook or using the Spreadsheet URL parameter to do the same thing. Loading multiple reports in one workbook can create performance problems.
  • You can schedule your reporting to run automatically by enabling scheduled reporting within the Google Analytics add-on. Note: this is only helpful if you are using “Last N Days” for your time parameter. If you’re using a date range, your report will just give you the same data for that range every month.

The regularity options are hourly, daily, weekly, and monthly.

4. Creating an automated report: A worked example

So now that we’ve installed, set up, and configured a report, next up is the big fish, the dream of anyone who’s had to do regular reporting: automation.

As an SEO, I use the Google Analytics add-on for this exact purpose for many of my clients. I’ll start by assuming you’ve installed and set up the add-on, and are ready to create a custom report configuration.

Step one: Outline a framework

Before we begin creating our report, it’s important we understand what we want to measure and how we want to measure it. For this example, let’s say we want to view organic traffic to a specific set of pages on our site from Chrome browsers and that we want to analyze the traffic month-over-month and year-over-year.

Step two: Understand your framework within the add-on

To get everything we want, we’ll use three separate reports: organic traffic in the past month (January 2016), organic traffic in the month before that (December 2015), and organic traffic in the past month, last year (January 2015). It’s possible to include this all in one report, but I recommend creating one report per date period, as it makes organizing your data and troubleshooting your configuration significantly easier.

Step three: Map your key elements to add-on parameters

Report One parameter breakdown:

Report Name – 1/1/2016

  • Make it easily distinguishable from the other reports we’ll be running

Type – core

  • The GA API default

View (Profile) ID

  • The account we want to pull data from

Start Date – 1/1/2016

  • The beginning date we want to pull data from

End Date – 1/31/2016

  • The cutoff date for the data we want to pull

Metrics – ga:sessions

  • We want to analyze sessions for this report

Dimensions – ga:date

  • Allows us to see traffic the site received each day in the specified range

Filters – ga:medium==organic;ga:landingpagepath=@resources

  • We’ve included two filters, one that specifies only organic traffic and another that specifies sessions that had a landing page with “resources” in the URL (resources is the subdirectory on Distilled’s website that houses our editorial content)
  • Properly filling out filters and segments requires specific syntax, which you can find on Google’s Core Reporting API resources.

Segments – sessions::condition::ga:browser==Chrome

  • Specifies that we only want session data from Chrome browsers

Sampling Level – HIGHER_PRECISION

  • Specifies that we want to minimize sampling for this data set

Report One output: Past month’s sessions

Now that we’ve set up our report, it’s time to run it and check the results.

So, in the month of January 2016, the resources section on Distilled’s website saw 10,365 sessions that satisfied the following conditions:

  • organic source/medium
  • landing page containing “resources”
  • Chrome browser

But how do we know this is accurate? It’s impossible to tell at face value, but you can reliably check accuracy of a report by looking at the analogous view in Google Analytics itself.

Confirming Report One data

Since the Google Analytics add-on is an analogue to what you find on analytics.google.com, in your account, we can combine separate pieces in GA to achieve the same effect as our report:

Date Range

Organic Source/Medium

Landing Page Path & Browser

The result

Hooray!

Now that we’ve confirmed our framework works, and is showing us what we want, creating our other two reports can be done by simply copying the configuration and making minor adjustments to the parameters.

Since we want a month-over-month comparison and a year-over-year comparison for the exact same data, all we have to do is change the date range for the two reports.

One should detail the month before (December 2015) and the other should detail the same month in the previous year (January 2015). We can run these reports immediately.

The results?

Total Sessions In January 2015 (Reporting Month, Previous Year: 2,608

Total Sessions In December 2015 (Previous Month): 7,765

Total Sessions In January 2016 (Reporting Month): 10,365

We’re up 33% month-over-month and 297% year-over-year. Not bad!

Every month, we can update the dates in the configuration. For example, next month we’ll be examining February 2016, compared to January 2016 and February 2015. Constructing a dashboard can be done in Sheets, as well, by creating an additional sheet that references the outputs from your reports!

5. Closing observations and pitfalls to avoid

The Google Analytics add-on probably isn’t the perfect reporting solution that all digital marketers yearn for. When I first discovered the Google Analytics add-on for Google Sheets, I was intimidated by its use of Regular Expressions and thought that you needed to be a syntax savant to make full use of the tool. Since then, I haven’t become any better at Regular Expressions, but I’ve come to realize that the Google Analytics add-on is versatile enough that it can add value to most reporting processes, without the need for deep technical fluency.

I was able to cobble together each of the reports I needed by testing, breaking, and researching different combinations of segments, filters, and frameworks and I encourage you to do the same! You’ll most likely be able to arrive at the exact report you need, given enough time and patience.

One last thing to note: the Google Analytics interface (i.e what you use when you access your analytics account online) has built-in safeguards to ensure that the data you see matches the reporting level you’ve chosen. For example, if I click into a session-level report (e.g landing pages), I’ll see mostly session-level metrics. Similarly, clicking into a page-level report will return page-level metrics. In the Google Analytics add-on, however, this safeguard doesn’t exist due to the add-on being designed for greater versatility. It’s therefore all the more important that you’re thorough in outlining, designing, and building your reporting framework within the add-on. After you’ve configured a custom report and successfully run it, be sure to check your results against the Google Analytics interface!

Abraham Lincoln famously said, “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” Good advice in general that also holds true for using the Google Analytics add-on for Google Sheets.

Supplementary resource appendix:

  • RegExr – General Regular Expressions resource.
  • Debuggex – Visual Regular Expressions debugging tool.

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Friday 26 February 2016

Missing Review Stars a Bug in Google Search Results

review stars backLast week we saw a sharp decline in the number of search results displaying the review stars rich snippets.  Mozcast reported stars dropped from about 30% of search results down to 20%.  However, a couple of days ago we saw those numbers start to jump up again.  And now John Mueller has confirmed it was actually a bug.

Here is the Mozcast tracking for review stars.

mozcast review stars up

Here is what John said in today’s webmaster office hours:

This has come up in a few instances where the review stars are shown less frequently.  And we double checked that with the team on that actually, just to make sure because usually it’s kind of normal that the structured data markup, the rich snippets kind of come and go depending on changes on our side.

But they double checked and they said there was actually a bug and it should be fixed, it should be getting fixed soon, so they will show up a little more visibly now.

So good news for those who saw their CTRs drop visibly with the reduced number of review stars, although not so good for those sites without that that actually benefited from their competitors not running them.

The post Missing Review Stars a Bug in Google Search Results appeared first on The SEM Post.



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How to Create AMP Pages in Joomla

amp pages joomlaWhile Joomla was rumored to be one of the CMS platforms that would be AMP ready, it seems that this still has not happoened.  On the positive side, there now is a plugin option for sites that wish to implement AMP on Joomla without having to code it personally.

Weeblr has created a plugin for Joomla to create AMP pages, and not surprisingly, it comes in two varieties.  The first option is a free but bare bones version of wbAMP, which creates AMP pages for your Joomla pages.

There is a paid version, which includes things such as Analytics and ad network support.  There are no details listed on the cost but they did say it would be an annual subscription.

That said, for Joomla sites wanting to dip their toes into the world of AMP to see if it is worth it, the free version should be fine to test with – aside from the fact you can’t personally test or track visitors due to the lack of analytics support.

The post How to Create AMP Pages in Joomla appeared first on The SEM Post.



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How to Add Google Analytics to AMP Pages in WordPress

amp pages analyticsIf you have implemented the official AMP plugin for WordPress, you have probably discovered that the plugin strips out the Google Analytics code from all AMP pages.  But even though the plugin strips it out, AMP pages will still validate with Google Analytics code, but you need to add it manually.

First, make sure your AMP plugin is up to date, since the modifications can be stripped out when it is updated.

Next, select the Plugins option within the WordPress admin dashboard, then select Editor.  From the drop down on the right, select AMP, then hit the select button.

On the right hand sidebar you will see all the AMP related pages available for editing.  Towards the bottom you will find “amp/templates/single.php” and then click on it.

Scroll down to the end, then place your Analytics javascript code above the </body> tag.  Then choose the “update file” button and it will save your analytics code into your AMP pages.

Now visit any of your AMP pages and you should see the page you test in your Google Analytics.

wordpress amp1

For those questioning whether this is allowed, it does properly validate for AMP when you run it through the Structured Data Testing Tool.

wordpress amp2

This also means you can track just how popular (or not) the use of AMP is on your site.

For those who want to get really technical, Google Analytics has a lot more of the technical details on using Google Analytics on AMP pages.

The post How to Add Google Analytics to AMP Pages in WordPress appeared first on The SEM Post.



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Overcoming Objections on Your Landing Pages - Whiteboard Friday

Posted by randfish

[Estimated read time: 9 minutes]

How do you take your potential customers' problems and turn them into a conversion success? If you're having trouble with low conversion rates on high-traffic landing pages, don't worry — there's help. In today's Whiteboard Friday, Rand shares a process to turn your landing page objections into improved conversion rates.

Overcoming Objections on Your Landing Pages in Order to Improve Your Conversion Rates Whiteboard

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we're going to chat about overcoming objections on your landing pages in order to improve conversion rates. So this a process that I have stolen part and parcel from Conversion Rate Experts, a British consulting company that Moz has used a couple of times to help with our campaigns. Karl Blanks and Ben Jesson have just been phenomenal for this stuff.

Look, they're not the only ones who do it. A lot of people in conversion rate optimization use a process similar to this, but it's something I talk about and share so often that I thought, hey, let's bring it to Whiteboard Friday.

Enter a problem...

So a lot of the time marketers have this problem where a lot of people are visiting a page, a landing page where you're trying to sell someone or get someone to take a conversion action, maybe sign up for an email list or join a community or download an app, take a free trial of something, test out a free tool or buy an actual product, like in this case my minimalist noise-canceling headphones.

They are very minimalist indeed thanks to my subpar drawing skills. But when lots of people are visiting this page and very few are converting, you've got a conversion rate optimization problem and challenge, and this process can really help you through it.

So first off, let's start with the question around what's a low conversion rate?

The answer to that is it really depends. It depends on who you are and what you're trying to accomplish. If you're in business to consumer ecommerce, like selling headphones, then you're getting what I'd say is relatively qualified traffic. You're not just blasting traffic to this page that's coming from sources that maybe don't even know what they're getting, but in fact people who clicked here knew that they were looking for headphones. 1.5% to 2%, that's reasonably solid. Below that you probably have an issue. It's likely that you can improve it.

With email signups, if you're trying to get people to convert to an email list, 3% to 5% with B2B. Software as a service, it's a little bit lower, 0.5% to 1%. Those tend to be tougher to get people through. This number might be higher if the B2B product that you're serving and the SaaS product is a free trial or something like that. In fact, a software free trial usually is in the 1.5% to 2% range. A free app install, like if people are getting to an app download page or to an app's homepage or download page, and you're seeing below 4% or 5%, that's probably a problem. Free account signup, if you're talking about people joining a community or maybe connecting a Facebook or a Google account to start a free account on a website, that's maybe in the 2% to 3% range.

But these are variable. Your mileage may vary. But I want to say that if you start from these assumptions and you're looking and you're going, "Wow, we're way under these for our target," yeah, let's try this process.

Collect contact information

So what we do to start, and what Conversion Rate Experts did to start, is they collect contact information for three different groups of people. The first group is people who've heard of your product, your service, your company, but they've never actually tried it. Maybe they haven't even made their way to a landing page to convert yet, but they're in your target demographic. They're the audience you're trying to reach.

The second group is people who have tried out your product or service but decided against it. That could be people who went through the shopping cart but abandoned it, and so you have their email address. It could be people who've signed up for an email newsletter but canceled it, or signed up for an account but never kept using it, or signed up for a free trial but canceled before the period was over. It could be people who have signed up for a mailing list to get a product but then never actually converted.

Then the third one is people who have converted, people who actually use your stuff, like it, have tried it, bought it, etc.

You want to interview them.

You can use three methods, and I recommend some combination of all of these. You can do it over email, over the phone, or in person. When we've done this specifically in-house for Moz, or when Conversion Rate Experts did it for Moz, they did all three. They interviewed some folks over email, some folks they talked to over the phone, some folks they went to, literally, conferences and events and met with them in person and had those interviews, those sit-down interviews.

Then they grouped them into these three groups, and then they asked slightly different questions, variations of questions to each group. So for people who had heard of the product but never actually tried it, they asked questions like: "What have you heard about us or about this product? What would make you want to try it, and what objections do you currently have that's stopping you from doing that?"

For people who sort of walked away, they maybe tried or they didn't get all the way through trying, but they walked away, they didn't end up converting or they didn't stick with it, we could say: "What made you initially interested? What objections did you have, and how did you overcome those? What made you change your mind or decide against this product?" Oftentimes that's a mismatch of expectations versus what was delivered.

Then for the people who loved it, who are loyal customers, who are big fans, you can say: "Well, what got you interested? What objections did you have and how did you overcome them? What has made you stick with us? What makes you love us or this product or this service, this newsletter, this account, this community, and if you did love it, can we share your story?" This is powerful because we can use these later on for testimonials.

Create a landing page

Then C, in this process, we're going to actually create a landing page that takes the answers to these questions, which are essentially objections, reasons people didn't buy, didn't convert or weren't happy when they did, and we're going to turn them into a landing page that offers compelling explanations, compelling reasons, examples, data and testimonials to get people through that process.

So if you hear, for example, "Hey, I didn't buy this because I wasn't sure if the right adapters would be included for my devices," or, "I travel on planes a lot and I didn't know whether the headphones would support the plane use that I want to have," great, terrific. We're going to include what the adapters are right on there, which airlines they're compatible with, all that kind of information. That's going on the page.

If they say, "Hey, I actually couldn't tell how big the headphones were. I know you have dimensions on there, but I couldn't tell how big they were from the photos," okay, let's add some photos of representative sample sizes of things that people are very familiar with, maybe a CD, maybe an iPhone that people are like, "Oh yeah, I know the size of a CD. I know the size of an iPhone. I can compare that against the headphones." So now that's one of the images in there. Great, we've answered the objection.

"I wasn't sure if they had volume control." Great. Let's put that in a photo.

"Is tax and shipping included in the cost? I didn't want to get into a shopping cart situation where I wasn't sure." Perfect. We're going to put in there, "Tax included. Free shipping."

"Is the audio quality good enough for audiophiles and pros because I'm really . . ." well, terrific. Let's find a known audiophile, let's add their testimonial to the page.

We're essentially going one by one through the objections that we hear most frequently here, and then we're turning those into content on the page. That content can be data, it can be reasons, it can be examples, it can be testimonials. It's whatever we needed to be to help get people through that purchase process.

Split test

Then, of course, with every type of conversion rate optimization test and landing page optimization, we want to actually try some variations. So we're going to do a split test of the new page against the old one, and if we see there's stronger conversion rate, we know we've had success.

If we don't, we can go back to the drawing board and potentially broaden our audience here, try and understand how have we not overcome these objections, maybe show this new page to some of these people and see what additional objections they've got, all that kind of stuff.

This process is really powerful. It helps you uncover the problems and issues that you may not even know exist. In my experience, it's the case that when companies try this, whether it's for products or for services, for landing pages, for new accounts, for apps, whatever it is, they tend to uncover the same small set of answers from these groups over and over again. It's just a matter of getting those four or five questions right and answering them on the landing page in order to significantly improve conversion.

All right, everyone. Look forward to your suggestions, your ideas, your feedback, and we'll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com


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